Getting Started in Six Sigma
Getting Started In... 1. Aufl.
The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.
Introduction Striving for Perfection in an Imperfect World 1 Chapter 1 The Meaning of Six Sigma 5 Chapter 2 The Customer's Point of View 31 Chapter 3 Outside-In Thinking 61 Chapter 4 The Nature of Quality 91 Chapter 5 Product and Service Defects 117 Chapter 6 Improving Process Systems 139 Chapter 7 Striving for Consistency 165 Chapter 8 Exceptions and Rules 185 Glossary 205 Notes 209 Index 211
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