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<p>Editor’s Preface vii<br /> <i>David A. Shore, Harvard School of Public Health</i></p> <p>Acknowledgments xiii</p> <p>The Editor xv</p> <p>The Contributors xvii</p> <p><b>Part One: Can We Get Better? 1</b></p> <p>1 Framing the Forces of Change 3<br /> <i>David A. Shore</i></p> <p>2 The Market Dynamics of Health Care 21<br /> <i>Eric D. Kupferberg, Northeastern University, Harvard School of Public Health</i></p> <p>3 Transformational Leadership: The Key to Success 35<br /> <i>Michael J. Dowling, North Shore–LIJ Health System, Harvard School of Public Health</i></p> <p><b>Part Two: The Elements of Change 49</b></p> <p>4 Employee Engagement and the Transformation of the Health Care Industry 51<br /> <i>Max Caldwell, Towers Watson</i></p> <p>5 Patient Safety in the Era of Health Care Reform 67<br /> <i>Lucian Leape, Harvard School of Public Health</i></p> <p>6 Health Care Reform and Technological Innovation 85<br /> <i>David Shoultz, Philips Electronics</i></p> <p>7 Health Care IT: A Critical Enabler for Health Care Transformation 101<br /> <i>John P. Glaser, Siemens Healthcare</i></p> <p>8 Health Care IT: A Reality Check 115<br /> <i>Ashish K. Jha, Harvard School of Public Health</i></p> <p>9 A Systematic Solution: Integrated Health Care Management 129<br /> <i>Jeff Margolis, The TriZetto Group</i></p> <p><b>Part Three: Reshaping the Organization 147</b></p> <p>10 Stakeholder Interactions: Can We Transform Bad Behavior? 149<br /> <i>Eric D. Kupferberg</i></p> <p>11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169<br /> <i>David A. Shore</i></p> <p>12 A Winning Brand: Leveraging the Power of Intangible Assets 191<br /> <i>David A. Shore</i></p> <p>13 Implementing Health Care Change through Projects 211<br /> <i>David A. Shore</i></p> <p>Endnotes 229</p> <p>Index 253</p>

<p><b>David A. Shore, PhD,</b> is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs.</p>

<p>A<b>merican health care</b> has made great strides in the past hundred years. Life expectancy has increased dramatically and advances in medicine and treatments have eradicated many life-threatening diseases. However, in today's health care arena there is divergence between our health needs, the structure of our health care system, and how health care is delivered and funded.</p> <p>In <i>Forces of Change</i>, David A. Shore has collected the leading thinking from experts in the field on how our health care system can benefit from important lessons from other industries and effect transformational change that truly serves all stakeholders well.</p> <p>Contributors include Max Caldwell of Towers Watson; Michael J. Dowling of North Shore–Long Island Jewish Medical Health System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the Harvard School of Public Health; Eric D. Kupferberg of Northeastern University; Lucian Leape of the Harvard School of Public Health; Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz of Philips Electronics.</p>

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