Details

Engagement

Transforming Difficult Relationships at Work
1. Aufl.

von: Lee G. Bolman, Joan V. Gallos
18,99 €
Verlag:	Wiley
Format:	PDF
Veröffentl.:	08.04.2016
ISBN/EAN:	9781119150886
Sprache:	englisch
Anzahl Seiten:	208

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Beschreibungen

Titelbeschreibung

Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. <ul> <li>Find creative solutions to persistent issues</li> <li>Dig into the interpersonal dynamics at work</li> <li>Learn how to handle—and manage—difficult people</li> <li>Apply key strategies for engaging the team</li> </ul> This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team.

Inhaltsverzeichnis

PREFACE xiii INTRODUCTION xvii SURE Rules of Engagement xx How to Use This Book xxv PART I REALITY 1 CHAPTER 1 The Choice 3 CHAPTER 2 The Boss 5 CHAPTER 3 A Single Step 7 INTERLUDE 1 Coping with Bullies 8 PART II BEGINNINGS ARE EVERYTHING 15 CHAPTER 4 The Motley Crew 17 CHAPTER 5 SOS 20 CHAPTER 6 The Ally 23 INTERLUDE 2 Managing the Boss 25 PART III COMPLEX CHARACTERS 33 CHAPTER 7 Madison 35 CHAPTER 8 Data 39 CHAPTER 9 Underperforming 41 CHAPTER 10 The Check-in 44 INTERLUDE 3 Learning with Tenacity 49 PART IV THE PLOT THICKENS 55 CHAPTER 11 Clarity 57 CHAPTER 12 Checking It Twice 59 CHAPTER 13 Production 62 INTERLUDE 4 Leading with Purpose 65 PART V FIX OR FOLD 71 CHAPTER 14 Sales 73 CHAPTER 15 A Warning from Michael 77 CHAPTER 16 Hate Your Boss? 79 CHAPTER 17 In Sheep’s Clothing 82 CHAPTER 18 Fire Your Star? 86 CHAPTER 19 Back to the Boss 90 INTERLUDE 5 Move On? Push Out? 92 PART VI TEAM WORK 99 CHAPTER 20 The Game Plan 101 INTERLUDE 6 A SURE Tour de Force 106 PART VII A HAPPY ENDING? 111 CHAPTER 21 The New Boss 113 EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117 The SURE Principles: Remember the Basics 120 Conclusion 125 THE SKILLS OF ENGAGEMENT TUTORIAL 126 Stop, Look, and Learn 128 Unhook 136 Revise the Script 146 Engage—Evolve or Exit 150 NOTES 155 ACKNOWLEDGMENTS 166 ABOUT THE AUTHORS 169 INDEX 173

Autorenportrait

LEE G. BOLMAN holds the Marion Bloch Missouri Chair in Leadership at the Henry W. Bloch School of Management at the University of Missouri – Kansas City. He is the coauthor of How Great Leaders Think; Reframing Organizations; The Wizard and the Warrior; and Leading with Soul, all from Jossey-Bass. JOAN V. GALLOS is professor of leadership at Wheelock College, where she also served as Vice President for Academic Affairs. Gallos is coauthor of Teaching Diversity: Listening to the Soul, Speaking from the Heart; editor of both Organization Development: A Jossey-Bass Reader and Business Leadership: A Jossey-Bass Reader (second edition); and creator of the teaching materials for the full Jossey-Bass Reader Series. BOLMAN and GALLOS are the co-authors of Reframing Academic Leadership, also published by Jossey-Bass.

Back cover copy

The essential resource for mastering the interpersonal side of managemen In Engagement, bestselling authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The book introduces the four-step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress, weigh you down, undermine your confidence, leave chaos in their wake, and cause a disproportionate share of headaches and sleepless nights. Bolman and Gallos advocate that deeply engaging oneself, one another, and the situation is the best route to transform difficult relationships. They show how to unhook from the anger, stress, and frustration that limit your ability to see and appreciate better possibilities. Working with difficult people—a problem employee, bully boss, chronically complaining coworker, mean-spirited associate, Machia-vellian teammate, or troubled colleague—all take a combination of strategy, confidence, determination, and skill. The authors show how to apply the four-step SURE model for overcoming the obstacles and frustrations that difficult people present. Because it is written as a parable, Engagement offers you the opportunity to slow down and think about your reactions, compare your solutions with others, and view events through multiple perspectives—your own, the authors, and the characters in the story. Engagement helps to better understand yourself, respond more effectively in your workplace, and handle challenges in ways that bring out the best in you and others.