Details

Developing Practice Competencies

A Foundation for Generalist Practice
1. Aufl.

von: D. Mark Ragg
68,99 €
Verlag:	Wiley
Format:	PDF
Veröffentl.:	18.04.2011
ISBN/EAN:	9781118018576
Sprache:	englisch
Anzahl Seiten:	432

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Beschreibungen

Titelbeschreibung

Designed for the generalist practice course, this book uses students' own experiences rather than abstract discussion to build competency and professional identity. Full of rich case examples and exercises, the book lets students visualize and carry out skills in an applied, experimental way. It breaks down each practice skill into subcomponents, allowing students to consciously build up their capabilities as part of a lifelong learning process. Social work students will benefit from this presentation of the core knowledge, techniques, and values essential to the effective practice of social work.

Inhaltsverzeichnis

Integration of EPAs Core Competencies xv Acknowledgments xvii About the Author xviii Introduction xix Section I Building the Professional Self 1 Chapter 1 Professional Self-Awareness 3 Importance of Self-Awareness 3 Self-Awareness as an Element of Interactive Practice 4 Socialization, Self-Awareness, and Initial Skill Sets 5 Process of Socialization 5 Socialization Influence on Response Systems 7 The Cultural Context of Socialization 9 Exercise 1.1: Exploring Cultural Influences 11 Knowing Your Socialized Background 13 Family Genograms 13 Exercise 1.2: Exploring Your Genogram 15 From Socialization to Professional Development 18 Toward a Professional Self 18 Considerations for Digital Communicators 19 Exercise 1.3: Understanding Your Socialized Foundation 20 Toward a Lifelong Learning Approach 24 Critical Chapter Themes 24 Online Resources 25 Recommended Reading 25 Chapter 2 Conscious Self-Control and Ethical Behavior 27 Toward a Professional Code of Behavior 27 Socialization Challenges 27 Considerations for Digital Communicators 27 Professional Values 28 Comparative Values Among the Helping Professions 28 Importance of Professional Ethics 31 Relationship Among Values, Ethics, and Legal Expectations 32 Ethical Principles 33 Ethical Principles and Human Dignity 33 Ethical Principles and Client Determination 36 Ethical Principles and Professional Responsibility 37 Ethical Principles and Human Conditions 39 Exercise 2.1: The Street Kid 41 Legally Mandated Assumptions and Duties 41 Legally Protected Assumptions 41 Legal Duties of Helping Professionals 42 Ethics, Duties, and Diversity 44 Exercise 2.2: The Women’s Shelter 45 Resolving Ethical Dilemmas 46 Ethical Priorities 46 Weighting Alternatives 48 Exercise 2.3: The Women’s Shelter 48 Critical Chapter Themes 49 Online Resources 49 Recommended Reading 49 Chapter 3 Professional Thinking and Knowledge 51 Developing Our Professional Thinking 51 Socialization and Thinking Styles 51 Professional Knowledge Base 54 Role of Theory 54 Role of Research 58 Exercise 3.1: Peter and His Residential Problems 60 Toward Evidence-Based Practice 61 Using Research to Form Practice Decisions 61 Toward Applied Thinking 64 Linear Thinking 64 Exercise 3.2: Peter’s Escalation 66 Nonlinear Thinking 67 Exercise 3.3: Peter’s Discharge Plan 69 Building Professional Thinking Skills 70 Interrupting Old Thinking Habits 70 Developing New Thinking Habits 71 Exercise 3.4: Helping Peter 72 Critical Chapter Themes 73 Online Resources 74 Recommended Reading 74 Chapter 4 Assessment and Service Contracting 75 Professional Affiliation and the Assessment Focus 75 Understanding the Professional Role 75 Working With Multifactorial Causality 77 Assessment Process 79 Phase 1: Data Collection 80 Phase 2: Data Weighting 87 Phase 3: Formulating the Dynamic Assessment 92 Exercise 4.1: Working With Information to Infer Influence 94 Phase 4: Identifying Service Direction 95 Developing the Service Contract 98 Establishing Service Goals 98 Exercise 4.2: Assessing Goal Statements 101 Forming Objectives From Goals 102 Critical Chapter Themes 104 Online Resources 104 Recommended Reading 104 Section II Developing the Helping Relationship 107 Chapter 5 Tuning In and Empathic Engagement 109 Tuning In and the Empathic Connection 109 Empathy and the Working Alliance 109 Tuning In: The Relational Foundation 112 Preliminary Tuning In 112 Tuning In to Client Concerns About Service 114 Vulnerability Concerns 115 Responding to Client Service Concerns 115 Exercise 5.1: Identification of Client Concerns 119 Professional Ethics and Negotiating the Helping Relationship 122 Exercise 5.2: Preliminary Tuning In and Engagement 123 Interactive Engagement 124 Socialization Challenges to Interactive Engagement 124 Exercise 5.3: Interactive Engagement 127 Socialization, Culture, and Interactive Responding 128 Interactive Engagement With Larger Client Systems 129 Exercise 5.4: Problem Identification and Reframing 130 Maintaining Interactive Engagement 131 Critical Chapter Themes 133 Online Resources 134 Recommended Readings 134 Chapter 6 Questioning Skills 135 Power of Questions: Socialization and Culture 135 Socialization and Questioning 135 Questioning Formats to Avoid 136 Toward a Professional Use of Questions 140 Purpose of Questions 140 Building a Professional Questioning Skills 144 Question Setups 144 Exercise 6.1: Linking to Client Statements 145 Exercise 6.2: Setting Up the Question 147 Question Delivery 148 Questions for Larger Client Systems 151 Exercise 6.3: Delivering the Question 153 Bringing It All Together 154 Critical Chapter Themes 154 Online Resources 155 Recommended Readings 155 Chapter 7 Reflective Responding Skills 157 Use of Reflection in Professional Practice 157 Power of a Reflective Response 157 Using Reflective Responses 158 Components of Reflection 160 Step 1: Selecting the Elements for Reflection 161 Exercise 7.1: Identifying Critical Elements 163 Step 2: Setting Up the Reflection 164 Step 3: Delivery of the Reflection 166 Exercise 7.2: Setting Up and Delivering a Reflective Response 169 Using Reflection With Larger Client Systems 170 Exercise 7.3: Reflecting With Larger Client Systems 172 Culture, Socialization, and Reflection 173 Culture and Social Power 173 Socialization and the Use of Reflection 174 Bringing It All Together 175 Critical Chapter Themes 176 Online Resources 176 Recommended Readings 176 Chapter 8 Observing and Describing Skills 179 Challenges to Nonverbal Communication 179 Socialization Challenges 179 Observation and Brain Functioning 180 Professional Education Complications 181 Social and Cultural Considerations 182 Using Observation in Professional Practice 183 Observing Nonverbal Patterns 183 Observing Content Patterns 185 Exercise 8.1: Observing Client Wording and Presentation 187 Observing Interactive Patterns 187 Exercise 8.2: Client Disclosure 189 Describing Observations 190 Power of Describing Observations 190 Deciding to Share an Observation 191 The Challenge of Describing 191 Using Description to Promote Client Work 193 Accessing the Observation 193 Forming a Descriptive Response 194 Exercise 8.3: Sharing Observations 195 Sharing Observations and Larger Client Systems 195 Bringing It All Together 196 Critical Chapter Themes 197 Online Resources 197 Recommended Reading 197 Chapter 9 Providing Direction 199 Need for Direction 199 Evidence-Based and Directive Practice 199 Toward a Balanced Direction 200 Activity-Based Intervention 201 Activities That Provide Information 202 Activities That Challenge Thinking Patterns 203 Activities That Influence Affective Processing 204 Activities That Influence Skills and Behavior 209 Activities That Alter Problem Contexts 210 Toward Developing Directive Skills 211 Working From a Socialization and Cultural Perspective 212 Professional Facilitation Skills 214 Facilitating Activities 214 Exercise 9.1: Placing Mother 216 Prompting Skills 217 Coaching Skills 219 Integrating Direction 222 Exercise 9.2: Preparing Mother 222 Cultural Considerations 223 Critical Chapter Concepts 224 Online Resources 224 Recommended Reading 224 Section III Using the Working Alliance to Promote Change 225 Chapter 10 Integrating Direction Through Transitional Responding 227 Power and Influence in the Helping Relationship 227 Types of Power and Professional Ethics 227 Toward a Professional Use of Influence 230 Toward Transitional Responding 231 Transitional Responding Process 233 Maintaining a Goal Focus 233 Transitional Tracking 234 Exercise 10.1: Identifying Elements That Promote Goals 235 Inserting Direction 236 Activating a Client Response 241 Establishing an Interactive Rhythm 242 Exercise 10.2: Proposing a Group Program 243 Socialization Challenges 244 Transitional Responding With Larger Client Systems 246 Larger Systems and Self-Regulation 246 Cultural and Social Considerations 248 Monitoring Influence 248 Critical Chapter Themes 248 Online Resources 249 Recommended Readings 249 Chapter 11 Motivating Change Within an Empathic Working Alliance 251 Toward a Change Focus 251 Socialization Challenges to Motivating Others 251 Motivation in the Working Alliance 252 Service Entry, Autonomy, and Client Motivation 252 Toward Understanding Motivation 254 Internal Versus External Motivation 254 Affective Orientation 256 Accessing Motivating Emotion 259 Integrating Motivating Feelings Into the Alliance 259 Allying With Motivating Feelings 261 Developing Affective Tension 262 Managing Ambivalence 264 Promoting Autonomy 265 Exercise 11.1: Communicating Motivation 266 Enhancing Motivation Through the Working Alliance 267 Deepening the Alliance 267 Seeding Change 269 Providing Focus 271 Exercise 11.2: Making Demands for Work 274 Motivation in Larger Client Systems 274 Cultural Considerations 275 Critical Chapter Themes 277 Online Resources 277 Recommended Reading 277 Chapter 12 Building Multisystemic Working Alliances 279 Collaborative Models, Evidence-Based Practice, and Community Partners 279 Systems of Care Breakdowns and Solutions 280 Toward Collaborative Practice 280 Building Multiple Alliances 281 Alliances and Helping Systems 281 Multisystemic Alliances and Informal Supports 281 Informal Support Networks 282 Using Informal Supports 283 Multisystemic Alliances With Formal Supports 284 Working With Formal Service Networks 284 Skills of Multisystemic Alliances 286 Socialization Challenges to Multiple Alliances 287 Skill Adaptations for Multiple Alliances 288 Organizational Challenges in Multisystemic Alliances 291 Multisystemic Overload 291 Service Gaps 294 Unresponsive Service Providers 295 Exercise 12.1: Working Across Organizations 297 Professional Ethics and Multisystemic Work 299 Professional Ethics and Informal Supports 299 Exercise 12.2: Supporting Multiple Alliances 300 Critical Chapter Themes 301 Online Resources 302 Recommended Reading 302 Chapter 13 Managing Threats to the Working Alliance 303 From Resistance to Alliance Considerations 303 Alliance Ruptures 303 Socialization Challenges 305 Cultural and Social Considerations 307 Identifying Threats to the Alliance 308 Alliance Ruptures 308 Assessing the Rupture 309 Practitioner-Related Alliance Threats 309 Subjugation-Based Ruptures 310 Confrontational Threats 310 Disengagement Threats 311 Exercise 13.1: Dealing With Worker-Related Problems 313 Collaborator Threats 314 Working With Collaborator Threats 314 Responding to Collaborator Ruptures 315 Exercise 13.2: Navigating Client Challenges to the Alliance 319 Larger Client System Alliances 320 Alliance Threats in Larger Systems 320 Responding to Larger System Threats 321 Critical Chapter Themes 321 Online Resources 321 Recommended Reading 322 Chapter 14 Ending the Working Alliance 323 Socialization Challenges to Endings 323 Learned Patterns of Ending 323 Experience of Ending 324 Time Orientation and Life Organization 324 Impact of Ending the Working Alliance 326 Ending-Related Disorientation 327 Managing the Ending Process 328 Timing the Introduction 328 Pacing the Ending Process 330 Managing Relational Histories 331 Past to Present Endings 331 Exercise 14.1: Responding to the Past 333 Processing Present Endings 334 Validating Progress 334 Exercise 14.2: Present-Oriented Responding 337 Developing the Future Orientation 338 Future Oriented Tasks 338 Exercise 14.3: Future-Oriented Responding 340 Critical Considerations 341 Premature Termination 341 Cultural and Social Considerations 342 Endings and Evidence-Based Practice 342 Critical Chapter Themes 343 Online Resources 343 Recommended Reading 343 References 345 Author Index 371 Subject Index 381 About the DVD 393

Autorenportrait

D. MARK RAGG is a Professor at Eastern Michigan University's School of Social Work, teaching in both the BSW and MSW programs, with a focus on practice and child/family courses. His current research focuses on issues of evidence-based practice, sustainability in community settings, adapting practices to achieve a cultural/ethnic fit, working with families and youth, and developing effective interpersonal practice competencies.

Back cover copy

Praise for Developing Practice Competencies: A Foundation for Generalist Practice "This is the textbook I have been waiting for. The author engages the reader from the very beginning. It includes comprehensive coverage of EPAS standards and practice behaviors that any social work instructor would be delighted with. Mark Ragg's explanation of social work concepts and practice skills is very readable and well illustrated. This textbook will enhance social work students' self-confidence in their skills as beginning practitioners. This is an author who clearly knows how to engage and excite social work students about contemporary social work. Strongly recommended for generalist practice programs!" —Mary Fran Davis, LCSW, Austin Peay State University, Clarksville, Tennessee An applied, experiential introduction for the development of generalist practice skills in the helping professions Designed to help students in social work and human services programs establish a solid skill foundation for professional practice, Developing Practice Competencies holistically organizes this content knowledge through a consistent framework integrated throughout the book. Developing Practice Competencies explores: <ul> <li>How to build on current interpersonal skills to develop a professional identity and a specialized repertoire of intervention skills</li> <li>How to work competently with diverse client groups taking into account the cultural and social contexts of each client situation</li> <li>Ways to engage individuals and larger client systems in focused work toward client-specific goals</li> <li>Successfully managing the nuances and challenges of the helping relationship</li> <li>Combining specific skills for use in evidence-based models</li> </ul> Filled with rich examples, role-plays, and exercises, Developing Practice Competencies covers the foundation competencies necessary for students preparing to work with individuals, families, groups, organizations, and communities on behalf of underserved and socially compromised people. An accompanying DVD offers video of the practice skills in action and electronic versions of exercises for classroom discussions.

Unpublished endorsement

"Through chapter content on theory, evidence, practice literature and case examples, D. Mark Ragg has demonstrated great ability to clarify and simplify complex concepts. In this text, Ragg demonstrates his aptitude for integrating theoretical models, research findings, social work practice literature and the development of core competencies. This text is constructed in a way that is accessible, understandable and extremely valuable to social work students." —James C. Piers, PhD, LMSW, Professor and Social Work Program Director Hope College "A masterful practice text that provides students with a comprehensive presentation of social work skills and concepts. Throughout, students are guided to employ critical thinking in every aspect of their skill attainment, and with the multiple systems of engagement they will face. Each topic is clearly defined and illustrated with precise examples and case vignettes in a pedagogically effective integration of the art and science of social work practice." —Professor Mitchell Kahn, BSW Program Director Ramapo College of New Jersey "Mark Ragg has written an excellent book that is easy to read and yet maintains a particularly high level of applicability. He has broken down the concepts we use in generalist practice and explained them in terms that are easy to visualize and make sense. Students will find the textbook accessible, meaningful and very applicable to their work in this field." —Debashis Dutta, M.S.W. (R.S.W.),Coordinator, Human Services Foundation Program, Conestoga College, Kitchener Ontario, Lecturer, School of Social Work, Renison University College/University of Waterloo, Waterloo Ontario