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<p><b>HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY</b></p> <p>"I LOVE THIS BOOK!"<br /><b>—CHESTER ELTON,</b> <i>New York Times</i> bestselling author of <i>All In</i> and <i>What Motivates Me</i></p> <p>"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."<br /><b>—MARSHALL GOLDSMITH,</b> executive coach and <i>New York Times</i> bestselling author</p> <p>"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."<br /><b>—LISA BODELL,</b> CEO of Futurethink and author of <i>Why Simple Wins</i></p> <p>"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees."<br /><b>—CHIP CONLEY,</b> <i>New York Times</i> bestselling author and hospitality entrepreneur</p> <p>The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"</p> <p>Every executive and manager has a responsibility to positively influence their workplace culture. <i>Culture Hacker</i> gives you the tools and insights to do it with simplicity and style.</p> <p><i>Culture Hacker</i> explains:</p> <ul> <li>Twelve high-impact hacks to improve employee experience and performance</li> <li>How to delight and retain a multi-generational workforce</li> <li>The factors determining whether or not your employees deliver outstanding customer service</li> </ul>