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<p>Exercises xiii</p> <p>Exhibits and Figures xv</p> <p>Foreword xvii</p> <p>Preface xxi</p> <p>Acknowledgments xxvii</p> <p>About the Author xxix</p> <p><b>Part 1 Taking Stock: Mentoring’s Foundation</b></p> <p>What Is Mentoring, Anyway? 3</p> <p>Does Mentoring Add Value to the Organization? 4</p> <p>How Do We Start? 5</p> <p><b>1 Mentoring, Embedded in the Culture 7</b></p> <p>The Importance of Embedding Mentoring in the Culture 8</p> <p>An Ideal Scenario 9</p> <p>Phases of a Mentoring Relationship 13</p> <p>Embedding Mentoring: Reflection on Practice 14</p> <p><b>2 Connecting Culture and Mentoring 15</b></p> <p>Grounding the Work 15</p> <p>Identifying Cultural Anchors 22</p> <p>Deciding to Move Forward 28</p> <p>Where Do You Want to Be? Aligning Organizational and Mentoring Goals 29</p> <p>Connecting Culture and Mentoring: Reflection on Practice 29</p> <p><b>3 Planning Implementation 31</b></p> <p>Readiness, Opportunity, and Support: A Model for Change 32</p> <p>People and the Plan 34</p> <p>The Process of Implementation 41</p> <p>Planning Implementation: Reflection on Practice 49</p> <p><b>Part 2 Moving Forward: Mentoring at Work</b></p> <p>The Hallmarks of Mentoring 52</p> <p>Moving Mentoring Forward 54</p> <p><b>4 Infrastructure 57</b></p> <p>Mentoring Infrastructure Components 58</p> <p>Infrastructure: Reflection on Practice 74</p> <p><b>5 Alignment 78</b></p> <p>Concepts and Challenges 79</p> <p>Characteristics of Alignment 80</p> <p>People: Powering Mentoring 85</p> <p>Process Components of Alignment 89</p> <p>Alignment: Reflection on Practice 105</p> <p><b>6 Accountability 108</b></p> <p>The Concept of Accountability 109</p> <p>Setting Goals 110</p> <p>Clarifying Expectations 115</p> <p>Defining Roles and Responsibilities 116</p> <p>Monitoring Progress and Measuring Results 121</p> <p>Gathering Feedback 129</p> <p>Formulating Action Goals 133</p> <p>Accountability: Reflection on Practice 133</p> <p><b>7 Communication 137</b></p> <p>Challenges of Communication 137</p> <p>Communication Criteria 139</p> <p>Benefits of Communication 140</p> <p>Components of Communication 145</p> <p>Communication: Reflection on Practice 157</p> <p><b>8 Value and Visibility 162</b></p> <p>Identifying the Value 162</p> <p>Showing Support Through Visibility 164</p> <p>Practices That Stimulate Value and Visibility 166</p> <p>Value and Visibility: Reflection on Practice 176</p> <p><b>9 Demand 178</b></p> <p>Creating Demand in a Mentoring Culture 178</p> <p>Impact and Indications of Demand 180</p> <p>What Factors Prevent Demand from Flourishing? 182</p> <p>How Do Mentoring Hallmarks Contribute to Demand? 184</p> <p>Demand: Reflection on Practice 186</p> <p><b>10 Multiple Mentoring Opportunities 188</b></p> <p>Planning the Opportunity 188</p> <p>Types of Mentoring Relationships 192</p> <p>From Opportunity to Planning 210</p> <p>Multiple Mentoring Opportunities: Reflection on Practice 213</p> <p><b>11 Education and Training 218</b></p> <p>Developing a Big-Picture Perspective 219</p> <p>Key Factors at Work 219</p> <p>Evaluating Your Key Factors 227</p> <p>Anatomy of a Training Experience 233</p> <p>Strategies for Success 242</p> <p>Education and Training: Reflection on Practice 246</p> <p><b>12 Safety Nets 248</b></p> <p>Relying on the Net 248</p> <p>Proactive Approaches to Obstacles 250</p> <p>Reactive Approaches to Obstacles 253</p> <p>Gaps in the Net 258</p> <p>Safety Nets: Reflection on Practice 258</p> <p>Epilogue: Moving on: Mentoring and the Future 261</p> <p>From Seed to Blossom 262</p> <p>From Blossom to Fruit 262</p> <p>Cultural Integration: A Caveat 263</p> <p>Reflection Is the Practice 265</p> <p>Appendix One: Mentoring Culture Audit 266</p> <p>Appendix Two: Digging Deeper 273</p> <p>References 286</p> <p>Index 293</p> <p>Credits 299</p> <p>How to Use the CD-ROM 303</p>

Lois J. Zachary is president of Leadership Development Services, LLC, a Phoenix-based consulting firm providing leadership development, coaching, education, and training for corporate and nonprofit organizations nationwide. She is a nationally recognized expert in mentoring. Her innovative mentoring approaches and expertise in coaching leaders and their organizations in designing, implementing, and evaluating learner-centered mentoring programs has made her an award-winning consultant. She is the author of the best-selling The Mentor's Guide from Jossey-Bass.

Creating a Mentoring Culture<br> <br> In order to succeed in today's competitive environment, corporate and nonprofit institutions must create a workplace climate that encourages employees to continue to learn and grow. From the author of the best-selling The Mentor's Guide comes the next-step mentoring resource to ensure personnel at all levels of an organization will teach and learn from each other. Written for anyone who wants to embed mentoring within their organization, Creating a Mentoring Culture is filled with step-by-step guidance, practical advice, engaging stories, and includes a wealth of reproducible forms and tools.<br> <br> "This is a must-read for anyone seeking a rich understanding of how the spirit of mentoring can be truly integrated into an organization. I know of nothing like this book on the market. Zachary has scored another first!"<br> -Laurent A. Parks Daloz, associate director and faculty of the Whidbey Institute<br> <br> "Successful, sustainable leadership cultures are grounded in a strong, thriving culture of mentoring. This book provides leaders and organizations the tools and inspiration to achieve just that."<br> -Pernille Lopez, president, IKEA North America<br> <br> "One-stop shopping from A to Z if you want to launch or scale up a mentoring initiative. . . .This guidebook shows how different kinds of mentoring work together for individual development and organizational change. Wisdom and experience are embedded in a wealth of guidelines, checklists, and other tools to walk you through everything you need to know and do to be organizationally successful. Zachary becomes your 'virtual' consultant for scaffolding an effective organizational mentoring culture, infrastructure, and practice."<br> -Victoria J. Marsick, professor, adult education and organizational learning, and codirector, J.M. Huber Institute for Learning in Organizations<br> <br> "Even mentors need mentoring. Mentoring supports employees in realizing the need for and meeting the challenge of being more productive as a result of successfully balancing work and family life. Zachary offers a much-needed just-in-time resource for helping HRD directors, CEOs, and organizational leaders expand and enhance the possibilities for elevating mentoring within their organizations."<br> -Susan Ginsberg, editor and publisher, Work & Family Life newsletter, and author, Family Wisdom

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