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<p>Introduction 1</p> <p><b>Part I: Honing Your Communication Skills 7</b></p> <p>Chapter 1: Grasping the Finer Points of Great Communication 9</p> <p>Chapter 2: Knowing What You Want to Achieve 27</p> <p>Chapter 3: Valuing Different Communication Styles 43</p> <p><b>Part II: Being Receptive to Others 55</b></p> <p>Chapter 4: Listening Actively for Total Understanding 57</p> <p>Chapter 5: Establishing Rapport for Effective Communication 71</p> <p><b>Part III: Putting Your Mind and Body into Your Message 89</b></p> <p>Chapter 6: Choosing the Right Attitude 91</p> <p>Chapter 7: Speaking with Clarity 109</p> <p>Chapter 8: Conveying Messages through Movements 127</p> <p><b>Part IV: Managing Communication Challenges 143</b></p> <p>Chapter 9: Getting Yourself Out of Sticky Situations 145</p> <p>Chapter 10: Negotiating with Finesse 159</p> <p>Chapter 11: Communicating Across Cultures 171</p> <p><b>Part V: Communicating Across Distances 185</b></p> <p>Chapter 12: Communicating Successfully through Technology 187</p> <p>Chapter 13: Communicating over the Phone 203</p> <p>Chapter 14: Putting Pen to Paper for Positive Effect 213</p> <p><b>Part VI: The Part of Tens 225</b></p> <p>Chapter 15: Ten Top Tips for Speaking Face to Face 227</p> <p>Chapter 16: Ten Essential Tips for Effective Communication 235</p> <p>Index 243</p>

<p>Elizabeth Kuhnke is a Positive Impact Coach and the Managing Director and founder of Kuhnke Communication, a company that tailors communication coaching programmes and workshops to individuals and teams across the UK, Europe and the Far East. Elizabeth is the author of <i>Body Language For Dummies</i> and <i>Persuasion & Influence For Dummies.</i></p>

<p>Learn to:</p> <ul> <li>Communicate successfully, whatever the situation</li> <li>Build trust, engage with empathy and listen carefully to develop relationships</li> <li>Express yourself clearly in writing and over the phone, as well as in person</li> <li>Manage conflict and effect a positive outcome</li> </ul> <p>Get your message across and connect with anyone for greater success in your career and social life</p> <p>Great communicators aren't born, they're made. The simple yet powerful tools and techniques you'll find in this guide can transform anyone into a great communicator in no time. Inside, you'll find easy exercises for building your messaging muscle, along with quick fixes for simple communication problems, and priceless insights and advice on everything from non-verbal communication to communicating over digital media.</p> <ul> <li>Listen, learn, communicate – find out how to improve relationships through active listening and clearly defining what you really want to communicate</li> <li>Tear down the barriers to effective communication – learn to zero-in on and shed prejudices and preconceptions that can get in the way of making a connection</li> <li>Show them you mean it – discover how to control every aspect of your physical delivery – including hand gestures, facial expressions and tone of voice – for maximum effect</li> <li>Adjust your attitude – find out how your attitude impacts the content and delivery of your message, and how it can make or break your chances of establishing rapport</li> </ul> <p>Open the book and find:</p> <ul> <li>Strategies for overcoming any communication obstacle</li> <li>Tips for becoming an active listener</li> <li>Techniques for controlling body language and voice modulation</li> <li>Simple exercises for building your communication skills – fast</li> <li>Tips for communicating effectively in writing</li> <li>Techniques for making the most of communication technology</li> </ul>

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