Business TransformationA Roadmap for Maximizing Organizational Insights
Wiley and SAS Business Series 1. Aufl.
Effectively introduce and promote analytics within your enterprise All companies use information to set strategies and accomplish business objectives. But how many CEOs and CIOs would say they are satisfied that their companies get maximum value from information? Business Transformation reveals how SAS's Information Evolution Model (IEM) can be used together with analytics for groundbreaking results. Author Aiman Zeid provides the necessary information you need to introduce and promote the use of analytics and insight across your organization. Along with examples and best practices of global companies that have successfully been through this process, you'll learn how to identify the starting point and develop a road map for execution. Reveals how to introduce and promote the use of analytics and insights across your organization Written by a lead developer at SAS global Business Intelligence Competency Center program and services Features global case studies and examples Practical and insightful, this reference provides businesses with an essential blueprint for creating improvements that optimize business returns and put the potential of data analytics to work.
Foreword xi Preface xv Acknowledgments xvii Chapter 1: The Critical Role of Business Insight 1 The Disruptive Nature of Data 2 An Unconventional Look at Conventional Wisdom 3 Innovating at the Speed of Data 5 Weighing Risk and Bringing the Better Part of Gut Instinct Back into the Equation 6 People, Process, Technology, and Culture 8 Starting the Journey 10 Notes 12 Chapter 2: The Journey: Taking the First Steps toward Transforming Your Organization 13 Different Approaches 13 Juggling Multiple Challenges 15 How to Deal with Challenges Effectively 17 Executive Sponsorship: Critical to Success 18 Understanding Current Capabilities 19 Aligning Capabilities with Business Objectives 20 Let's Start the Journey 22 Taking the First Steps to Transforming Your Organization 24 Note 24 Chapter 3: Challenged Organizations: When Rugged Individualism and Department Silos Aren't Enough 25 Getting Along One Day at a Time: Organizations at the Individual Level 27 When "Have It Your Way" Isn't a Good Thing 32 Superhighways and Dirt Roads 33 Consolidated, but Not Cohesive: Organizations at the Departmental Level 37 Subject Matter Experts and Gatekeepers 38 Understanding the True Consequences of the Challenged Levels 46 Business Transformation Strategy Objectives for Challenged Organizations 46 Notes 47 Chapter 4: Foundational Organizations: Making the Leap to an Enterprise-Wide Approach 49 The Possibilities That Come with Patience 51 Seeing the Value across the Enterprise 51 How an Enterprise Level Organization Functions 54 Big Data: The Big Opportunity for Enterprise Level Organizations 62 Don't Let Up 62 Continuous Improvement Required 64 Business Transformation Strategy Objectives for Foundational Organizations 64 Chapter 5: Progressive Organizations: Harnessing the Power of Information to Achieve Market Advantage and Expand Their Business Offerings 67 Optimization: The Easiest Business Case of All 69 Toward Innovation and Beyond 79 Business Transformation Strategy Objectives for Progressive Organizations 87 Chapter 6: Centers of Excellence: The Key to Accelerate Organizational Transformation 89 The 10,000-Foot View of Information 92 A Quick Look at the Key Responsibilities of a CoE 93 CoEs and the Levels of Maturity 95 How Should CoEs Be Organized? 96 Accelerating Maturity—Not Creating Dependency 97 Finding the Right Spot in the Org Chart 99 Mapping the Mini-Units That a CoE Might Host 99 How the CoE Helps Secure the Organizational Pillars 104 Phased versus Big Bang Approach for Starting a CoE 109 Finding the Right Funding Mechanism 109 Selecting the Right Personalities 110 Ramping Up Your Change Agent 111 Note 112 Chapter 7: Starting the Journey: Developing a Strategy and Roadmap to Guide Your Business Transformation 113 Knowing Where to Start 114 Riyad Bank's Enterprise Business Intelligence Competency Center 114 E.SUN Bank's Customer Risk Value Organization 118 Success Story Takeaways 120 Applying the Lessons from E.SUN and Riyad 121 The Most Important Characteristics of Successful Business Transformation Strategies 121 A Step-by-Step Look at the Key Components 122 Identifying a Starting Point 126 Summing It All Up 127 In the End, It's about Being a Leader 128 Appendix: Snapshot of the Information Evolution Model 131 The Individual Level: Getting Along One Day at a Time 131 Departmental Level: The Consolidated Organization 136 The Enterprise Organization: A Common Sense of Purpose 142 The Optimize Level Organization: Aligned and Ready 149 The Innovate Level: Spawning and Supporting New Ideas 156 Glossary 165 About the Author 173 Index 175
AIMAN ZEID heads Organizational Transformation Services for SAS Institute’s Global Business Consulting unit. He has helped numerous organizations, on four continents, evaluate their organizational maturity and readiness to deploy business analytics. His focus on enterprise-wide approaches has made him a sought-after consultant for starting Business Analytics Centers of Excellence. He has 28 years of experience in information management, business consulting, and technical implementation of business analytics and performance management solutions.
Is your organization getting maximum value from its data? Organizations should use information to set strategies and accomplish business objectives. However, many struggle to embed this process into their organization’s DNA. As part of the Wiley and SAS Business Series, Business Transformation: A Roadmap for Maximizing Organizational Insights helps CEOs, CFOs, CMOs, CIOs, and business leaders better understand how to promote business analytics within their organizations and use it to develop a roadmap for success. SAS has developed an Information Evolution Model (IEM) to aid organizations in assessing how they use information to drive business. The goal of Business Transformation is to explain how IEM can be used, together with analytics, to develop successful strategies. The key is aligning the organization’s pillars to evolve the maturity level of organizations. Today’s global economy requires that predictive analytics and forecasting play a more active role in decisionmaking. This book provides not only best practices in managing and analyzing data, but also real-world examples from global organizations that have successfully completed this transformation into using business analytics in a more proactive, powerful way. Zeid argues persuasively that you can’t just bring in technology to solve your business problems and expect it to do all of the work. But rather, you must have the infrastructure capabilities, the skilled resources, the information processes, and the cultural commitment to derive the most value from your data. Business Transformation teaches business leaders to align their resources and develop a fact-based and analytically driven environment. It provides the blueprint organizations need to understand business insight, harness its power, and then develop a roadmap to transform their organization for success in today’s digital economy.
Praise for Business Transformation: A Roadmap for Maximizing Organizational Insights “The SAS Information Evolution Model has helped many organizations become analytical competitors. This very useful book provides considerably more detail about each step of the model, and explains how tools and structures like centers of excellence can help organizations advance.” — Thomas H. Davenport, President's Distinguished Professor, Babson College, Co-author of Competing on Analytics, Analytics at Work, and Keeping Up with the Quants “In the Age of Discovery, the most important voices were not those who told us that a new world existed. The leaders who made a real difference were those who drew the maps that [a] showed us how to get to that new world and [b] told us what we should do when we arrived. Aiman Zeid is such a voice. His book is low on hyperbole and high on practical advice. Zeid is the Lewis & Clark of the analytical age. He has made the journey to the analytical frontier and has returned with invaluable lessons on business transformation.” — Thornton May, Futurist, Executive Director, and Dean of the IT Leadership Academy “The organizational challenges covered in this book represent some of the top priorities for visionary executives and leaders who understand the need to introduce real and positive change in their organizations. Those leaders will find the comprehensive approach and strategies outlined in this book practical and invaluable.” — Suteera Sripaibulya, Senior Executive Vice President and CIO, Bangkok Bank PCL, Thailand