Fulfil your workplace potential with this indispensable handbook. Written by a team of experts, Business Skills All-in-One For Dummies is your complete guide to perfecting your communication, management and organizational skills. Inside you'll find simple techniques for improving your performance at work - everything from presentation skills, project management, persuading and influencing people, motivating (yourself and others!), managing your workload, managing a team and much more. No other book offers you this much in one volume. It's like having a whole team of business, communication and management experts sitting on your bookshelf...but much less crowded! Inside you'll find 4 books in 1: Book I: Communicating Effectively (covering communication, presentations, body language, confidence, persuasion & influence) Book II: Building Your Commercial Acumen (covering accounting and budgeting, technology, selling, negotiation) Book III: Managing and Leading Others (recruiting, working in teams and groups, dealing with ethics and office politics, coaching, leadership) Book IV: Increasing Productivity and Performance (time management, project management, achieving goals, motivation, managing stress, organising time, managing meetings and dealing with emails).
Introduction 1 Book I: Communicating Effectively 5 Chapter 1: Creating Rapport 7 Chapter 2: Seeing, Hearing, and Feeling Your Way to Better Communication 21 Chapter 3: Pushing the Communication Buttons 35 Chapter 4: Exploring Body Language 47 Chapter 5: Demonstrating Confi dence in the Workplace 67 Chapter 6: Asking the Right Questions and Listening with Intent 87 Chapter 7: Gearing Your Approach to Your Audience: Understanding Different Decision-Making Styles 103 Chapter 8: Getting Ready to Make a Presentation 127 Chapter 9: Using Great Visual Aids in Your Presentations 137 Chapter 10: Negotiating Powerfully from the Outset 153 Book II: Building Your Commercial Acumen 167 Chapter 1: Get the Right People on Board: Making the Million-Pound Decision 169 Chapter 2: Feeling Confident with Accounting and Budgeting 185 Chapter 3: Harnessing the Power of Technology 211 Chapter 4: The Seven-Step Selling Cycle 221 Chapter 5: Easing Into Change 231 Chapter 6: Dealing with Risk and Uncertainty in Key Projects 251 Book III: Managing and Leading Others 271 Chapter 1: Working Together in Teams and Groups 273 Chapter 2: Tapping into Passion and Purpose 285 Chapter 3: Tuning into Values 301 Chapter 4: Managing Emotional States 311 Chapter 5: Strengthening Relationships in Tough Times 323 Chapter 6: Dealing with Ethics and Office Politics 339 Chapter 7: Coaching through Confl ict 359 Chapter 8: Becoming an Engaging Leader 371 Book IV: Increasing Productivity and Performance 391 Chapter 1: Leading People to Peak Performance 393 Chapter 2: Making Goals Come Alive 407 Chapter 3: Being an Expert at Performance Appraisal and Management 421 Chapter 4: Project Management: The Key to Achieving Results 437 Chapter 5: Looking at Staff Resources on Projects 449 Chapter 6: Finding Your Motivation 471 Chapter 7: Relax, it's Only Work! Stress in the Workplace 481 Chapter 8: Getting Things Done with the Help of Others 501 Chapter 9: Perfecting the Art of Delegation 521 Chapter 10: Organising Your Time and Your Tasks 529 Chapter 11: Making the Most of Meetings 551 Chapter 12: Dealing with Your Emails 559 Index 567
Kate Burton runs a successful international coaching practice working with clients such as Hewlett-Packard, Microsoft and KPMG. Kate is co-author of the bestselling Neuro-Linguistic Programming For Dummies, Neuro-Linguistic Programming Workbook For Dummies and Building Self-Confidence For Dummies.
Master the business skills you need to survive and thrive in today's more competitive workplace – in no time! Bringing together the insights and expertise of an all-star team of business professionals, Business Skills All-in-One For Dummies is the quick, easy way to get a handle on the commercial, interpersonal and management skills you need to succeed. You'll find simple techniques for improving every facet of your work performance – from presenting, project management, negotiating and sales, to accounting, budgeting, time management and team building. Improve the 'soft' skills – fine-tune your communication skills, give powerful presentations, use body language effectively and master the gentle art of persuasion Nail down the 'hard' skills – learn the basics of accounting and budgeting, selling, negotiating and other key commercial skills Boost performance and productivity – learn techniques for time management, project management, staying motivated, beating stress, controlling meetings and more Manage for excellence – quickly master critical management skills, such as staff recruitment, team building, ethical decision making and coaching Get them to follow your lead – discover the secrets of great leadership and learn how to motivate and inspire your people, even through the toughest of times Open the book and find: Guidance on team building and project management How to communicate effectively Advice on giving perfect presentations How to negotiate and sell like a pro Useful information on business accounting and budgeting Tips on dealing with stress How to coach others Pointers on becoming an effective leader Great suggestions for increasing productivity and performance 4 BOOKS IN???1 Communicating Effectively Building Your Commercial Acumen Managing and Leading Others Increasing Productivity and Performance
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