Details

<p>Preface xi</p> <p>Acknowledgments xvii</p> <p><b>Chapter 1 The Current State of the Balanced Scorecard 1</b></p> <p>The Road Ahead 1</p> <p>Why the Balanced Scorecard Has Risen to Prominence 2</p> <p>The Balanced Scorecard 12</p> <p>Is the Balanced Scorecard Here to Stay? 17</p> <p><b>Chapter 2 First Things First 23</b></p> <p>Why Balanced Scorecard and Why Now? 23</p> <p>Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship 30</p> <p>Self-Assessment Questions 38</p> <p><b>Chapter 3 Before You Measure 41</b></p> <p>Your Balanced Scorecard Team 41</p> <p>Balanced Scorecard Training 48</p> <p>Getting the Word Out: Communication Planning 50</p> <p>Terminology and the Balanced Scorecard 55</p> <p>Your Balanced Scorecard Implementation Plan 57</p> <p><b>Chapter 4 Strategy Maps 63</b></p> <p>Developing the Strategy Map 65</p> <p>Personalizing Your Strategy Map 86</p> <p><b>Chapter 5 Measures, Targets, and Initiatives 93</b></p> <p>Performance Measures 93</p> <p>Adding Meaning to Measurement through the Use of Targets 110</p> <p>Mapping and Prioritizing Organizational Initiatives 116</p> <p><b>Chapter 6 Cascading the Balanced Scorecard to Drive Organizational Alignment 127</b></p> <p>Developing Implementation Principles for Cascading Success 129</p> <p>Understanding the Highest-Level Balanced Scorecard 130</p> <p>Cascading Is Based on Influence 131</p> <p>Reviewing Cascaded Balanced Scorecards 135</p> <p><b>Chapter 7 Key Balanced Scorecard Process Linkages: Budgeting, Compensation, and Corporate Governance 139</b></p> <p>Strategic Resource Allocation:The Balanced Scorecard and Budgeting 139</p> <p>Linking Pay with Performance:The Balanced Scorecard and Compensation 147</p> <p>The Balanced Scorecard and Corporate Governance 155</p> <p><b>Chapter 8 Sharing Balanced Scorecard Results: Reporting and Strategy-Centered Management Meetings 165</b></p> <p>Reporting Balanced Scorecard Results 166</p> <p>The Strategy-Centered Management Meeting 171</p> <p>Appendix 8A: Choosing Balanced Scorecard Software 176</p> <p><b>Chapter 9 Building the Balanced Scorecard at Aliant, Inc. 185</b></p> <p>Pouring a Foundation for Balanced Scorecard Success 186</p> <p>Aliant’s Strategy Map, Performance Measures, Targets, and Initiatives 191</p> <p>Cascading the Balanced Scorecard to Build Organizational Alignment 195</p> <p>Reporting Balanced Scorecard Results 197</p> <p>Everybody Wins: Linking the Balanced Scorecard to Incentive Compensation 198</p> <p>Aliant’s Balanced Scorecard Results 200</p> <p>Index 201</p>

<b>PAUL R. NIVEN</b> is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses reach breakthrough results using the Balanced Scorecard. In addition to publishing articles on performance management in <i>Journal of Cost Management</i> and <i>Journal of Strategic Performance Measurement</i>, he is the author of the highly successful books, <i>Balanced Scorecard Step-by-Step: Maximizing Performance</i> and <i>Maintaining Results and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies</i>, both published by Wiley. He may be reached through his Web site at senalosa.com.

"Whether you are an existing company already reaping the significant benefits of the Balanced Scorecard as a strategic management, communication, and measurement tool; or are a company evaluating the many advantages of the Balanced Scorecard, this book offers tremendous insight and value."<br /> —Bob Whip President Horizon Fitness <p>"In this excellent book, Paul Niven captures the most commonly cited issues derailing Balanced Scorecard implementation—the pitfalls, the potential roadblocks, and the showstopping challenges. Through proven tools and techniques for areas like choosing and training the team, securing CEO buy-in, and getting the word out, he addresses the 'practical realities' of organizational change initiatives. If you want your Balanced Scorecard initiative to succeed, read this book!"<br /> —Rob Fuller Director of Entrepreneurial Programs Beyster Institute Rady School of Management</p> <p>University of California, San Diego</p> <p>"Paul Niven has developed another easy-to-read guide to the Balanced Scorecard that shares his knowledge and experience. This book will bring benefits to both the uninitiated and the initiated of this systematic measurement and communication tool. A good read that helps practitioners achieve a greater degree of success in achieving corporate goals through measurement of the right variables."<br /> —Paul G. Rodier Director, Consulting Services Management Consulting CGI - NCR</p> <p>"Experience has demonstrated that building a Balanced Scorecard in a public sector organization can either be a rewarding and productive experience, or a frustrating waste of time. Following the tenets laid down in Niven's latest book is very likely to produce the former and avoid the latter."<br /> —Gerald Barkdoll Founder/Facilitator Balanced Scorecard Interest Group</p>

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