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<p>Preface vii</p> <p>Acknowledgements ix</p> <p><b>1 Introduction 1</b></p> <p><b>2 The Spatial Information Industry 7</b></p> <p>2.1 Background to the Survey 8</p> <p>2.2 Value of the SI Industry 9</p> <p>2.3 GIS Product Usage 13</p> <p>2.4 Spatial Applications 17</p> <p>2.5 Training 19</p> <p>2.6 Spatial Data 21</p> <p>2.7 Imagery 26</p> <p>2.8 Mobile Computing 28</p> <p>2.9 Regional SI Initiatives 29</p> <p>2.10 Summary 30</p> <p><b>3 Introducing the Elements of a GIS Strategy 33</b></p> <p>3.1 The Traditional IT Strategy Approach 34</p> <p>3.2 The SI Strategy Approach 36</p> <p>3.3 Influences of Disruptive and Distractive Technology 37</p> <p><b>4 Developing the Business Focus 41</b></p> <p><b>5 Developing the Data/Information Focus 47</b></p> <p>5.1 Introduction 48</p> <p>5.2 Metadata 48</p> <p>5.3 Data/System Architectures 49</p> <p>5.4 Defining the ‘Data Gap’ 53</p> <p>5.5 GIS Data Standards and Related Issues 59</p> <p>5.6 GIS Data Interoperability 61</p> <p>5.7 Summary – Data Interoperability 64</p> <p>5.8 Summary – the Data/Information Focus 64</p> <p><b>6 Developing the Organisational Focus 65</b></p> <p>6.1 Introduction 65</p> <p>6.2 Impact of Organisational Structure on GIS 66</p> <p>6.3 Achieving an Organisational Focus for GIS 67</p> <p>6.4 Business Process Mapping and Re-engineering 69</p> <p>6.5 Training and Support Issues 71</p> <p>6.6 SWOT Analysis 72</p> <p>6.7 Summary – Organisational Focus 73</p> <p><b>7 Developing the Application and Technology Focus 75</b></p> <p>7.1 GIS Issues 75</p> <p>7.2 IT Issues 83</p> <p>7.3 System/Data Integration Issues 85</p> <p>7.4 Developing the Functional Requirements Specification 87</p> <p><b>8 Developing a GIS Strategy 91</b></p> <p>8.1 Functional Requirements Specification (FRS) 91</p> <p>8.2 Correlating against the CSFs 92</p> <p>8.3 Developing the GIS Strategy 93</p> <p>8.4 Summary 93</p> <p><b>9 Cost/Benefit Analysis/Return on Investment 95</b></p> <p>9.1 Broad Costs 97</p> <p>9.2 Broad Benefits 107</p> <p>9.3 Broad Cost/Benefit Summary 113</p> <p>9.4 Business Case 117</p> <p>9.5 Conclusion 117</p> <p><b>10 Selecting a GIS 119</b></p> <p>10.1 Introduction 119</p> <p>10.2 Selecting a GIS using a Tendering Process 121</p> <p>10.3 The Final Stage of the Selection Process 136</p> <p><b>11 Implementing GIS 139</b></p> <p>11.1 Staff Training 139</p> <p>11.2 Data Capture and/or Conversion 141</p> <p>11.3 Defining the KPIs (Goalposts) for Successful Implementation 143</p> <p>11.4 Implementing and ‘Setting to Work’ of the GIS 143</p> <p>11.5 Undertaking a Post Implementation Review 144</p> <p>11.6 Benchmarking 144</p> <p>11.7 Summary 145</p> <p><b>12 The Best and the Worst 147</b></p> <p>12.1 And the Best is . . . Google Earth 147</p> <p>12.2 And the Best is (also) . . . Web 2.0 148</p> <p>12.3 And the Worst is . . . 149</p> <p><b>13 Closing Remarks 151</b></p> <p>Glossary 153</p> <p>Index 155</p>

<b>Bruce Douglas.</b> Director, Corporate GIS Consultants, Bankstown, NSW  (New South Wales), Australia, Past-President Geospatial Information and Technology Association (GITA),  Australia / New Zealand.

<i>Achieving Business Success with GIS</i> explores the business environment of making GIS technology successful for professional organisations using it. The book focuses on the use of GIS technology to enhance businesses and provides a business-focused rationale for using spatial technologies to address real problems encountered by user organisations. <p>Written at a practical level, suited to the business audience, the book applies academic rigour to practical and commercial issues and offers viewpoints from all parties involved in GIS implementation. It provides tangible advice ranging from technical and financial to organisational and commercial. Unique in its approach, the book provides clear, practical advice and discusses how to develop a GIS strategy, how requirements should be defined and how to select and implement the most appropriate GIS. A discussion on the issues that need to be considered to ensure success when using GIS and issues relevant to the spatial industry are also included. Above all, this book seeks to provide the mechanism so that spatial technologies support and enhance the delivery of business benefits to the organisation implementing the technology.</p> <ul> <li> <div>Provides case studies which emphasise the pitfalls to avoid.</div> </li> <li> <div>Features examples of the best and worst uses of GIS and includes discussion on the process of specifying and tendering for a GIS.</div> </li> <li> <div>Takes a truly global approach.</div> </li> <li> <div>Clearly structured with key chapters on developing a GIS strategy and selecting and implementing the most appropriate GIS for your business.</div> </li> <li> <div>Provides tangible advice ranging from technical and financial to organizational and commercial.</div> </li> <li> <div>An invaluable reference for organisations using (or intending to use) GIS as well as students and researchers undertaking courses in GIS.</div> </li> </ul>

GB