Details

<p>Preface vii</p> <p>Acknowledgments xi</p> <p>About the Author xiii</p> <p><b>Part I IT Business Aligment 1</b></p> <p>Chapter 1 The Problem 3</p> <p>Chapter 2 The Solution 25</p> <p><b>Part II the People 47</b></p> <p>Chapter 3 Managing Yourself 49</p> <p>Chapter 4 Managing Up/Managing the IT Leader 91</p> <p>Chapter 5 Managing Down/ Managing the IT Department 117</p> <p>Chapter 6 Managing Sideways 155</p> <p><b>Part III The Process 187</b></p> <p>Chapter 7 IT Service Delivery 189</p> <p>Chapter 8 The IT Strategy 205</p> <p>Chapter 9 Information Security 229</p> <p>Chapter 10 Digital Business Strategy 245</p> <p><b>Part IV Technology 265</b></p> <p>Chapter 11 What Matters and What Doesn’t 267</p> <p>Chapter 12 Sustaining an Aligned Technology Culture 277</p> <p>References 287</p> <p>Index 289</p>

<P><B>RACHEL LOCKETT</B> has over 20 years’ experience in Information Technology Leadership/Management. Her professional focus is on helping organizational leaders align IT and business operations. She is the Chief Information Officer at Pohlad Companies and the recipient of the 2020 Twin Cities Enterprise CIO of the Year Award.

<p><b>Explore the keys to productive IT-business alignment</b> <p>In <i>The Technology Doesn’t Matter: Prioritizing the People in IT Business Alignment</i>, decorated IT executive and consultant Rachel Lockett delivers an accessible and practical discussion of how to help business leaders better understand, relate to, and collaborate with their IT staff in order to improve employee retention and engagement. In the book, you’ll explore the proven and established People-Process-Technology framework and discover innovative approaches to IT-business alignment written in a clear and engaging style. <p>The author explains how to “manage up” and “manage down” to create inter- and intra-departmental synergy, as well as how to identify the four types of business leaders and how business leaders can become more like the Champion archetype to contribute to technology business alignment. She offers practical solutions to even the most seemingly intractable technology alignment problems and gives hands-on professional development guidance for IT and business leaders. <p>An essential and unique resource for managers, directors, executives, founders, entrepreneurs, and other business leaders, <i>The Technology Doesn’t Matter</i> will also benefit tech leaders and technology service providers looking for ways to improve their ability to communicate with non-technical professionals. The book includes guidance on: <ul><li>Mitigating risk in technology implementation</li> <li>Effective personal professional development for IT leaders</li> <li>Improving executive presence for IT leaders</li> <li>Managing down, up, and sideways to understand and relate to both peers and counterparts</li> <li>Communicating regularly and frequently</li> <li>Ensuring alignment of information security and technology with business strategy </li></ul>

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