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<p>Foreword: Embrace The Forever-Changed Workforce xv</p> <p>Acknowledgments xix</p> <p>Introduction: Discover The New Normal of Work 1</p> <p>Everything Is Different Now 2</p> <p>Covid as Change Agent 3</p> <p>A New Bargain 4</p> <p>Sidebar: The Great Resignation: A Long Time Coming 6</p> <p>Not Your Grandparents’ Workforce 7</p> <p>What’s a Leader to Do? 9</p> <p>Notes 10</p> <p><b>Part I: Rethink Your Workforce 13</b></p> <p>Notes 15</p> <p><b>1 Meet Your New Workforce 17</b></p> <p>A Workforce Without a Majority 18</p> <p>Meet the Pan- Generational Workforce 19</p> <p>Sidebar: Managing the Multigenerational Workforce 20</p> <p>Women Hold Up Half the Workforce 21</p> <p>The LGBTQ+ Workforce 24</p> <p>Sidebar: Navigating Gender: From Fixed to Fluid 25</p> <p>The Case for a Multidimensional and Diverse Workforce 27</p> <p>Generational Empathy 28</p> <p>Sidebar: Meet Generation Z 29</p> <p>Notes 30</p> <p><b>2 Understand Your Workers’ New Habits 35</b></p> <p>We Are No Longer Who We Were 36</p> <p>Sidebar: The Pandemic Compressed Time 37</p> <p>The Empowered Worker: Your Most Valuable New Asset 40</p> <p>Sidebar: Where Work Takes Place Today 41</p> <p>Sidebar: The Center Shifts 45</p> <p>Sidebar: The Great Relocation 46</p> <p>The Through Line: Creating Life/Work Integration 50</p> <p>Sidebar: The Rise of Bleisure 51</p> <p>Notes 53</p> <p><b>3 Grok the Empowered Mindset 57</b></p> <p>Rebalancing Work and Life 59</p> <p>A New Approach to Work 60</p> <p>Sidebar: The Hierarchy of Work Engagement 62</p> <p>Work That Is Worth It 63</p> <p>Sidebar: Origins of the Great Resentment 64</p> <p>Healing Our Whole Selves: Mental Health and Burnout Are Real 66</p> <p>Sidebar: How to Spot Burnout 67</p> <p>Relationships Matter 68</p> <p>Humans Are Your Greatest Source of Value 69</p> <p>Sidebar: History Rhymes: Our Opportunity Is Now 70</p> <p>Changing the Goal 71</p> <p>The Empathy Advantage 72</p> <p>Notes 72</p> <p>Profile: Aqueduct Technologies: Really Great Ideas, Really Happy Employees 75</p> <p><b>Part II: Rethink Your Organization 77</b></p> <p><b>4 Upgrade Your Operating Models 81</b></p> <p>What Are We Leaving Behind? 82</p> <p>Sidebar: The Rise of the Human Value Era 83</p> <p>What Are We Moving Toward? 85</p> <p>Sidebar: Lead Differently in Complexity 86</p> <p>More Frequent Disruptions 87</p> <p>Listen Carefully: Change Is the Norm 89</p> <p>Forging a New Path to the Future of Work 89</p> <p>Understand the Relationship Between the Individual and Organization 90</p> <p>Rethink Work and Learning 91</p> <p>Sidebar: The Skills Gap May Never Close 92</p> <p>Recalibrate Your Metrics: Be Like Bhutan 93</p> <p>It’s Time to Finally Address Burnout 95</p> <p>Benefits for Whose Benefit? 96</p> <p>Flexibility Is Key to Empathetic Leadership 98</p> <p>How We Lead Without Maps: Focus on Your People 98</p> <p>Notes 99</p> <p>Profile: Mercy: Leadership Through Community 101</p> <p><b>5 Create the Conditions to Thrive 103</b></p> <p>Rethinking Jobs 104</p> <p>Hire for Culture, Train for Specific Skills 106</p> <p>Sidebar: Rethinking Work and Jobs 107</p> <p>Reporting for (Tour of) Duty 108</p> <p>Where Work Gets Done 109</p> <p>Curating the Return to Office 111</p> <p>Creating the Conditions to Thrive 113</p> <p>Sidebar: Understanding DEI and B 116</p> <p>Unleash the Power of Belonging 117</p> <p>Sidebar: The Importance of Belonging 118</p> <p>Knitting a Psychological Safety Net 119</p> <p>Creating the Conditions to Learn at Scale 120</p> <p>Social Capital Creates Collective Intelligence 121</p> <p>Organizing to Collaborate 122</p> <p>Sidebar: Peers as Collaborators 123</p> <p>Finding Joy in Work 124</p> <p>Notes 125</p> <p><b>6 Enable Your Empowered Workforce 129</b></p> <p>Culture: The Operating Instructions for Your Organization 130</p> <p>Recognizing Toxic Culture 131</p> <p>Building Mindful Culture 131</p> <p>Sidebar: Nurturing Culture Through Dialogue 132</p> <p>Living Your Values 133</p> <p>Sidebar: Beliefs + Behaviors + Benefits = Culture 135</p> <p>Trust: The Cornerstone of Healthy Culture 136</p> <p>Finding Purpose at Work 137</p> <p>Sidebar: The Three Faces of Purpose 138</p> <p>Purpose: Your Most Enduring Competitive Advantage 140</p> <p>Sidebar: The Great Reset Opportunity: Why We Work 142</p> <p>The Trouble with Purpose 144</p> <p>Notes 145</p> <p>Profile: The Canteen: Becoming a Place of Purpose and Belonging 147</p> <p><b>Part III: Rethinking Your Leadership 149</b></p> <p>Notes 151</p> <p><b>7 Pilot Your Expedition Team 153</b></p> <p>What Is an Expedition? 154</p> <p>What to Leave at Base Camp 154</p> <p>Sidebar: Understand Your Expedition Team 155</p> <p>Continued Uncertainty Means Continual Expeditions 157</p> <p>Sidebar: Navigating Rising Global Uncertainty 158</p> <p>Prepare to Cut a Different Path 159</p> <p>Care for Your Expedition Team 162</p> <p>Sidebar: Focus on the Fundamentals 164</p> <p>Create Enthusiasm Around the Expedition 165</p> <p>Yes, You Are a Career Coach Now 166</p> <p>Take That First Step 167</p> <p>Notes 168</p> <p><b>8 Embrace Your Superpowers 171</b></p> <p>The Power of Vulnerability and Not Knowing 172</p> <p>The Power of Awareness 173</p> <p>The Power of Candor 174</p> <p>Sidebar: The Four Leadership Shifts 176</p> <p>The Power of Listening 177</p> <p>Sidebar: Mindset Shift: You Work for Talent 180</p> <p>The Power of Being Human 181</p> <p>Sidebar: Behavioral Shift: Change in Leadership Profile 182</p> <p>Become the Resilient Leader 183</p> <p>Notes 184</p> <p>Profile: sparks & honey: Building a Practice of Gratitude 185</p> <p><b>9 Emerge the Empathic Leader 187</b></p> <p>The Pandemic Was a Quiet Teacher 189</p> <p>Sidebar: The Cumulative Shifts Between Individuals and Organizations 190</p> <p>Understanding Empathy 192</p> <p>Empathy Is Good Business 194</p> <p>Empathy, Trust, and Compassion: The Trifecta of Superior Leadership 195</p> <p>The Power of Listening 197</p> <p>Welcome to Tomorrow: Leading in Uncertainty 198</p> <p>Notes 198</p> <p>About the Authors 201</p> <p>Praise for The Adaptation Advantage 203</p> <p>Index 205</p>

<p><b>Heather E. McGowan</b> (www.heathermcgowan.com) and <b>Chris Shipley </b>(www.cshipley.com) are internationally recognized speakers, writers, and Future of Work strategists.

<p><b>Praise for the empathy advantage</b> <p>“If you want to continuously innovate at the highest levels, you must unlock the potential of your people. This book shows you how.”<BR> <b>— Josh Linkner,</b> <i>New York Times</i> bestselling author, <i>The Road to Reinvention: How to Drive Disruption and Accelerate Transformation</i> <p>“<i>The Empathy Advantage</i> is a map to the treasure at the heart of your work as a leader: your people.”<BR> <b>—Heather A. Yurko,</b> Vice President, Digital Talent, Mastercard <p>“Heather McGowan and Chris Shipley have written the most important book on management for the post-Covid era.”<BR> <b>—Dr. Raghu Krishnamoorthy,</b> University of Pennsylvania; former CHRO, GE <p><b>Unleash Human Potential with Trust, Agency, and Autonomy</b> <p>In the decade before the Covid-19 pandemic, the workforce was changing so quickly and across so many vectors that most business leaders—so busy tackling one new challenge after another—missed the trend lines. The workforce trends collided in the early months of 2020, and soon leaders faced more challenges than ever before. They had to keep their people motivated in the face of overwhelming pressures. Millions left their jobs because employers couldn’t respond fast enough. Today employees feel empowered to ask leaders for more. Leaders must inspire a complex, diverse, and multigenerational workforce to outperform the competition. <p>Post-pandemic, the world’s workforce is still empowered with agency and autonomy, and while that’s a challenge for leaders, it’s good news for business. Whether you are a seasoned executive or an emerging leader, <i>The Empathy Advantage </i>speaks to anyone with responsibility for recruiting, engaging, leading, and retaining the next generation of workers. Through learning to shift your mindset, culture, approach and behaviors to leadership, you will emerge better prepared to lead and inspire today’s diverse, complex, multigenerational workforce.

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