Details

The Smart Nonprofit


The Smart Nonprofit

Staying Human-Centered in An Automated World
1. Aufl.

von: Beth Kanter, Allison H. Fine

18,99 €

Verlag: Wiley
Format: EPUB
Veröffentl.: 03.03.2022
ISBN/EAN: 9781119818137
Sprache: englisch
Anzahl Seiten: 240

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Beschreibungen

<p><b>A pragmatic framework for nonprofit digital transformation that embraces the human-centered nature of your organization</b></p> <p><b>The Smart Nonprofit </b>turns the page on an era of frantic busyness and scarcity mindsets to one in which nonprofit organizations have the time to think and plan — and even dream. The Smart Nonprofit offers a roadmap for the once-in-a-generation opportunity to remake work and accelerate positive social change. It comes from understanding how to use smart tech strategically, ethically and well.  </p> <p>Smart tech does rote tasks like filling out expense reports and identifying prospective donors. However, it is also beginning to do very human things like screening applicants for jobs and social services, while paying forward historic biases. Beth Kanter and Allison Fine elegantly outline the ways smart nonprofits must stay human-centered and root out embedded bias in order to success at the compassionate and creative work that only humans can and should do.</p>
<p>Preface xix</p> <p>Acknowledgments xxi</p> <p><b>Part I </b><b>Understanding and Using Artificial Intelligence 1</b></p> <p><b>Chapter 1 </b><b>Becoming a Smart Nonprofit 3</b></p> <p>Introduction 3</p> <p>Understanding Smart Tech 7</p> <p>Becoming a Smart Nonprofit 10</p> <p>A Real-World Smart Nonprofit 12</p> <p>The Dangers of Automation 15</p> <p>About This Book 17</p> <p>Conclusion 18</p> <p><b>Chapter 2 </b><b>Leading Smart Nonprofits 21</b></p> <p>Introduction 21</p> <p>The Busyness Paradox 22</p> <p>Creating Healthy Cultures 24</p> <p>Smart Tech and Jobs 27</p> <p>Leading through Resistance 29</p> <p>Conclusion 35</p> <p><b>Chapter 3 </b><b>The Evolution of Smart Tech 39</b></p> <p>Introduction 39</p> <p>A Brief History 40</p> <p>Digital Eras and Disruptive Technology 42</p> <p>Accelerating into the Autonomous World 43</p> <p>Key Aspects of the Autonomous World 44</p> <p>AI4Good 47</p> <p>Conclusion 52</p> <p><b>Chapter 4 </b><b>Staying Human-Centered 57</b></p> <p>Introduction 57</p> <p>Man vs. Machine 57</p> <p>Co-botting 59</p> <p>Human-Centered Design 62</p> <p>Conclusion 67</p> <p><b>Chapter 5 </b><b>Data, Data, Data 69</b></p> <p>Introduction 69</p> <p>Big Data 70</p> <p>Understanding Data Science 72</p> <p>Data Planning for Your Organization 74</p> <p>Third-Party Data Sets 75</p> <p>Second-Party Data 76</p> <p>Conclusion 80</p> <p><b>Chapter 6 </b><b>Ethical and Responsible Use 83</b></p> <p>Introduction 83</p> <p>Responsible Use 84</p> <p>Rooting Out Embedded Bias 86</p> <p>Digital Privacy 89</p> <p>Creating Ethical Standards 95</p> <p>Smart Tech and Governance 97</p> <p>Conclusion 100</p> <p><b>Part II </b><b>The Smart Nonprofit Use-Case Examples and Management 105</b></p> <p><b>Chapter 7 </b><b>Ready, Set, Go 107</b></p> <p>Introduction 107</p> <p>Ready 108</p> <p>Set 116</p> <p>Go 119</p> <p>Conclusion 123</p> <p><b>Chapter 8 </b><b>Automating Program Delivery 125</b></p> <p>Introduction 125</p> <p>Creating More Capacity 125</p> <p>Overcoming Service Barriers 127</p> <p>Crisis Intervention 130</p> <p>Removing Barriers to Accessibility 131</p> <p>Advocacy 132</p> <p>Conclusion 134</p> <p><b>Chapter 9 </b><b>Fundraising 139</b></p> <p>Introduction 139</p> <p>The Leaky Boat Problem 139</p> <p>Using Smart Tech for Relational Fundraising 143</p> <p>The Future of Giving 148</p> <p>Conclusion 149</p> <p><b>Chapter 10 </b><b>Automating the Back Office 153</b></p> <p>Introduction 153</p> <p>Human Resources 153</p> <p>Workplace Well-Being and Automation 156</p> <p>Financial Management 161</p> <p>Improving Organization-wide Workflow 162</p> <p>Editing, Customizing, and Reviewing Content 164</p> <p>Project Management 164</p> <p>Conclusion 165</p> <p><b>Chapter 11 </b><b>Smart Philanthropy 169</b></p> <p>Introduction 169</p> <p>Automating Donor Advising 170</p> <p>Philanthropic Investment in the Use of Smart Tech for Social Good 173</p> <p>Conclusion 176</p> <p><b>Part III </b><b>Where We Go From Here 179</b></p> <p><b>Chapter 12 </b><b>A Smarter Future 181</b></p> <p>Introduction 181</p> <p>The Future of Nonprofit Work 181</p> <p>A Better Path Forward 182</p> <p>Societal Changes 184</p> <p>Conclusion 189</p> <p>Glossary: The Vocabulary of Smart Tech 193</p> <p>Resources/Bibliography 199</p> <p>About the Authors 207</p> <p>Index 209</p>
<p><b>BETH KANTER</b> is a thought leader in digital transformation and well-being in the nonprofit workplace. She is the co-author of the award-winning <i>Happy Healthy Nonprofit: Impact without Burnout</i> and co-author with Allison Fine of the bestselling <i>The Networked Nonprofit.</i></p> <p><b>ALLISON FINE</b> is among the nation’s preeminent writers and strategists on the use of technology for social good. She is the author of the award-winning <i>Momentum: Igniting Social Change in the Connected Age</i> and of <i>Matterness: Fearless Leadership for a Social World.</i>
<p><b><small>PRAISE FOR</small> THE SMART NONPROFIT</b> <p>“I can’t imagine a more relevant and timely book, overflowing with practical advice. <i>The Smart Nonprofit</i> gives readers everything they need to know to leverage AI and other automated technology to its fullest (and safest) potential to enable nonprofit leaders to do what they do best: impact the world.”<BR><b>—MEG GARLINGHOUSE, VP of Social Impact, LinkedIn</b> <p>“<i>The Smart Nonprofit</i> explores whether we are going to use smart tech—or whether it is going to use us. Smart tech cannot help us understand the nuance of race, class, gender, disability, and the intersections of those identities, but smart nonprofits can. Read this book to learn how smart tech can address systemic racism and classifications and ultimately power, and how can we use it for healing, accountability, connection and community.” <BR><b>—DESIREE ADAWAY, Racial Equity Practitioner and Principle of The Adaway Group </b> <p>“<i>The Smart Nonprofit</i> is a splendid, timely book with important insights into our near future. Written in everyday, accessible language, this book enables people to listen more, relate more, build, plan, and dream together more—to be, in fact, more human.” <BR><b>—HALI LEE, Co-founder of Donors of Color </b> <p>“Racing to adopt new automation in nonprofits can be dangerous. As Kanter and Fine discuss, the answer isn’t that these new tools can’t be used, but that they need to come with active anti-bias work inside organizations.” <BR><b>—AMY SAMPLE WARD, CEO of NTEN and co-author of <i>The Tech That Comes Next </i></b> <p>“<i>The Smart Nonprofit</i> delivers actionable insights and approachable, real-world advice that can help anyone in the C-Suite of a nonprofit update their organizational strategy for the 21st century. This is a must-read for smart leaders who plan to ensure their organizations remain both human-centered and impactful within this fluid, innovative era of AI and automation.”<BR><b>—CHERYL CONTEE, CEO of The Impact Seat Foundation and Founder of Do Big Things </b> <p>“<i>The Smart Nonprofit</i> is essential reading. It takes on key trends and technologies that are changing all of our lives…for better and worse. This book will help you keep ahead.”<BR><b>—HENRY TIMMS, President of Lincoln Center, Co-founder of #GivingTuesday and co-author of the bestselling <i>New Power</i></b>

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