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<p>Acknowledgments xiii</p> <p><b>Introduction xv</b></p> <p>Tiny Noticeable Things xv</p> <p>TNTs – The Difference xvi</p> <p>TNTs Shared xvii</p> <p><b>1 Customer 1</b></p> <p>Old Friend 7</p> <p>We’re Open 9</p> <p>Service with a Smile 11</p> <p>Hot Chocolate Inspiration 14</p> <p>Good Service x 2 16</p> <p>Favourite Room 17</p> <p>Caring at Invicta Court Care Home 19</p> <p>Growing Customers 24</p> <p>Happy Shoppers 25</p> <p>Out of the Hat 26</p> <p>Salt ‘n’ Pepper 28</p> <p>Pterodactyl Postal Service 29</p> <p>Fender Surprise 30</p> <p>Saw You Coming 32</p> <p>What, No Macaroons! 33</p> <p>Pumped Up 34</p> <p>Singing Conductor 36</p> <p>Many Happy Returns 37</p> <p>Memorable Appointment 39</p> <p>Bon Voyage 40</p> <p>Out-of-Way Recognition 42</p> <p>Understated 43</p> <p>Hear to Help 44</p> <p>Belated Birthday 47</p> <p>Food for Thought 49</p> <p>Feeling Blessed 50</p> <p>Beyond Our Remit 51</p> <p>Bulb Blowing 52</p> <p>Back Down the Pub 53</p> <p>Problems Owned 55</p> <p>All okay? 57</p> <p>Merritt Christmas 59</p> <p>Scottish Hospitality 60</p> <p>No Problem 61</p> <p>Special Requirements 64</p> <p>Two-Way Street 65</p> <p>Ice Cream Craving 66</p> <p>Happy Ever After 67</p> <p>. . . And Relax! 68</p> <p><b>2 Team 71</b></p> <p>Take a Break 76</p> <p>Starfish Difference 78</p> <p>You’ve been Mugged! 82</p> <p>Paul’s Tree 84</p> <p>From the Top 87</p> <p>My Cuppa Tea 88</p> <p>Yours Forever 89</p> <p>Pit Stops 91</p> <p>Many Hands 95</p> <p>Caffeine Start 96</p> <p>Happy Anniversary 97</p> <p>Welcome 98</p> <p>Studies Paid Off 99</p> <p>Small Thing, Big Smile 100</p> <p>Royal TNT 101</p> <p>Bowled Over 102</p> <p>Dziękuję Ci 103</p> <p>With Love 106</p> <p>Highflyer 108</p> <p>From Fran 110</p> <p>Seasonal Thoughts 112</p> <p>Father–Daughter Inspiration 113</p> <p>Mine’s a 99 114</p> <p>Hugs Online 115</p> <p>Feeling Appreciated 116</p> <p>Caring Bosses 118</p> <p>Sincere Thanks 119</p> <p>At Home 120</p> <p>Kosta’s Coffee Mug 122</p> <p>Sent Home 123</p> <p>For Everyone 124</p> <p>Family Business 125</p> <p>Two Sugars? 126</p> <p>Mustang Paul 127</p> <p>The Power of Positive Feedback 128</p> <p>Passed-On Behaviours 130</p> <p>On the House 132</p> <p>Keep on Knocking 134</p> <p>World Class 136</p> <p><b>3 Personal 139</b></p> <p>A Gooner’s Thank You 143</p> <p>Uncle Pete 144</p> <p>Fossils Found 146</p> <p>Vicky 148</p> <p>For Féah 150</p> <p>A Load Off My Mind 151</p> <p>Happy Days 152</p> <p>Kettle’s On 154</p> <p>Keeping It Clean 155</p> <p>Hilltop Journey 157</p> <p>Two-Wheel Therapy 159</p> <p>Good Samaritan 161</p> <p>Stranger in the Night 162</p> <p>Free Parking 163</p> <p>Merry Christmas 164</p> <p>For Me 165</p> <p>Toll Free 167</p> <p>Why Aye 168</p> <p>Roadside Assistance 170</p> <p>No Flowers 171</p> <p>Good Neighbour 172</p> <p>Cheers! 173</p> <p>Sweet Thing to Do 174</p> <p>Checkout Delight 176</p> <p>A Personal Conception 177</p> <p>Inclusive 178</p> <p>Star Struck 179</p> <p>The Ultimate Award 180</p> <p>Our Not-So Tiny Noticeable Thing! 181</p> <p><b>4 Covid 183</b></p> <p>More Than My Job 186</p> <p>Inspirational Message 189</p> <p>Superheroes 191</p> <p>Selfless 192</p> <p>Chain Reaction 194</p> <p>Take a Seat 197</p> <p>An Original 198</p> <p>Piece of Cake 200</p> <p>Workouts to Remember 201</p> <p>Continued Support 202</p> <p>Rainbow Effect 204</p> <p>Pizza Recognition 206</p> <p>Locked-Down but Engaged 207</p> <p>Auto Renewal 209</p> <p>Way to My Heart 210</p> <p>Dry Plaice 211</p> <p>Fit for Free 212</p> <p>Don’t Know You, but We Recognise What You Do 213</p> <p>Unforgettable 215</p> <p>Whoever You Are – ‘Thank You’ 216</p> <p>Forget Me Not 218</p> <p>Never Too Old 220</p> <p>My Little Friend 221</p> <p>Welcome Recognition 223</p> <p>Not Alone 226</p> <p>Heroes 227</p> <p>Is This You? 228</p> <p>Shop for Free 229</p> <p>Disney Experience 231</p> <p>Cyril the Snake 232</p> <p>Trust 234</p> <p>Linc Cymru Housing Since Covid 237</p> <p>One Last One from Me 238</p> <p>Special Mention for Some Very Special People 240</p> <p>Lisa and James’s News Update! 242</p> <p>TNTs Day – April 9th 245</p> <p>Prize Draw: Win £500 towards a TNT experience! 247</p> <p>Talking TNTs Podcast 249</p> <p>TNTs 2 251</p> <p>About the Author 253</p>

<p>Having gained vast experience leading teams in highly competitive markets, <b>ADRIAN WEBSTER</b> is a sought-after motivational speaker who specialises in engaging and inspiring everyday people to deliver exceptional customer service and achieve extraordinary results.</p><p>www.adrianwebster.com</p>

<p><b>DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION</b></p><p>TNTs are Tiny Noticeable Things. People don’t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone’s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ‘thank you’ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference.</p><p>In <i>Tiny Noticeable Things</i>, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level.</p><p>Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle ‘human’ touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us.</p><p><b>If you want to differentiate yourself, don’t overlook the TNTs!</b></p><p><b>WARNING – THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS</b></p><p>‘I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say “I can’t believe there’s generosity on such a scale.” The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people’s lives. That for me is what TNTs are all about.’<BR><b>Nick Knowles</b> – TV Presenter & Motivational Speaker</p>

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