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<p>Contributors xix</p> <p>Preface xxiii</p> <p>Editor-in-Chief xxv</p> <p><b>Section 1 Overview </b><b>1</b></p> <p>1.1 Overview of Pet-Specific Care 3<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>1.2 Providing a Lifetime of Care 9<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>1.3 Personalized Care Plans 15<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>1.4 Opportunities for Pet-Specific Care 23<br /><i>Nan Boss, DVM</i></p> <p>1.5 Feline-Friendly Care 27<br /><i>Jane Brunt, DVM</i></p> <p>1.6 Adapting to a New Normal 31<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p><b>Section 2 Concepts and Prospects </b><b>37</b></p> <p>2.1 Evidence-Based Veterinary Medicine and Personal Bias 39<br /><i>Brennen McKenzie, MA, MSc, VMD</i></p> <p>2.2 The Role of Incremental Care 43<br /><i>David Haworth, DVM, PhD</i></p> <p>2.3 Prevalence and Incidence 47<br /><i>Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)</i></p> <p>2.4 Checklists in Veterinary Practice 51<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>2.5 Virtual Care (Telehealth) 59<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>2.6 Generational Considerations 65<br /><i>Kurt A. Oster, MS, SPHR, SHRM-SCP</i></p> <p>2.7 Risk Assessment 69<br /><i>Nan Boss, DVM</i></p> <p>2.8 Risk Management 75<br /><i>Tara Harmon, APR</i></p> <p>2.9 Anticipated Costs of Pet Care 79<br /><i>Sarah Rumple</i></p> <p>2.10 Affordability of Veterinary Services 83<br /><i>Patricia Khuly, VMD, MBA</i></p> <p>2.11 Discounting in Veterinary Practice 87<br /><i>Mark J. McGaunn, CPA/PFS, CFP^®</i></p> <p>2.12 Blockchain in Veterinary Medicine 91<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>2.13 Placebo and Nocebo 95<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>2.14 Benefits of the Human–Animal Bond 99<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>2.15 Promoting the Human–Animal Bond 103<br /><i>Sarah Rumple</i></p> <p>2.16 Pain and Pain Management 107<br /><i>Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP</i></p> <p>2.17 Emergency Preparedness 113<br /><i>Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice)</i></p> <p>2.18 Population Control 117<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>2.19 One Health 121<br /><i>Donna L. Harris, DVM, MBA, MS(Strategic Foresight)</i></p> <p>2.20 Cancer Precision Medicine 125<br /><i>Anna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)</i></p> <p><b>Section 3 Hereditary Considerations </b><b>129</b></p> <p>3.1 Genetic Basics 131<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.2 Modes of Inheritance 137<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.3 The Genetics of Disease 141<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.4 Predicting and Eliminating Disease Traits 147<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.5 Conformation Extremes and the Veterinary Team 153<br /><i>Emma Goodman Milne, BVSc, MRCVS</i></p> <p>3.6 Genetic Testing 157<br /><i>Jerold S. Bell, DVM</i></p> <p>3.7 Genetic Health Registries and Research Organizations 163<br /><i>Anita M. Oberbauer, PhD</i></p> <p>3.8 Genetic Counseling 169<br /><i>Jerold S. Bell, DVM</i></p> <p>3.9 Purebreds, Mixed-Breeds, and Hybrids 175<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.10 Advising Clients on Selecting an Appropriate Pet 179<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.11 Integrating Genotypic and Phenotypic Testing 183<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>3.12 Orthopedic Screening 189<br /><i>Jason C. Nicholas, BVETMED (Hons)</i></p> <p>3.13 Breed Predisposition 193<br /><i>Nan Boss, DVM</i></p> <p>3.14 Breed-Specific Variants in Laboratory Testing 199<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>3.15 Breed-Related Anesthetic Considerations 203<br /><i>Tamara Grubb, DVM, PhD, DACVAA</i></p> <p>3.16 Breed-Related Drug Sensitivities 209<br /><i>Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP</i></p> <p>3.17 Breed-Related Nutritional Issues 213<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p>3.18 Breed-Related Eye Conditions 217<br /><i>D. J. Haeussler, Jr., BS, MS, DVM, DACVO</i></p> <p>3.19 Mixed-Breed Considerations 223<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p><b>Section 4 Nonhereditary Considerations </b><b>227</b></p> <p>4.1 Canine and Feline Life Stages 229<br /><i>Sarah Rumple</i></p> <p>4.2 Gender-Related Considerations 237<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>4.3 Prevention and Control of Infectious Diseases 241<br /><i>Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)</i></p> <p>4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247<br /><i>Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)</i></p> <p>4.5 Prevention and Control of Parasites 253<br /><i>I. Craig Prior, BVSc, CVJ</i></p> <p>4.6 Role of the Microbiome 259<br /><i>Natalie Stilwell, DVM, MS, PhD</i></p> <p>4.7 Embracing Early Detection 263<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>4.8 Pet-Specific Relevance of Reference Intervals 267<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>4.9 Periodontal Disease 271<br /><i>Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM</i></p> <p>4.10 Environmental Considerations 277<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>4.11 Environmental Enrichment 283<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>4.12 Homeowner Insurance Considerations 287<br /><i>Tara Harmon, APR</i></p> <p><b>Section 5 Client Service Considerations </b><b>291</b></p> <p>5.1 Pet-Specific Customer Service 293<br /><i>Nan Boss, DVM</i></p> <p>5.2 Meeting Client Needs 299<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>5.3 What Clients Expect from the Veterinary Team 303<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>5.4 The Changing Nature of Pet Owners 307<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>5.5 Meeting the Needs of Pet Parents 311<br /><i>Amanda L. Donnelly, DVM, MBA</i></p> <p>5.6 Adoption Source Options 315<br /><i>Sarah Rumple</i></p> <p>5.7 Preadoption Counseling 319<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p>5.8 The Biology of Marketing 323<br /><i>Robert Sanchez</i></p> <p>5.9 Dealing with Breeders 327<br /><i>Maria Inês Ferreira, DVM, MTB</i></p> <p>5.10 Discussing Pet-Specific Care 331<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>5.11 Discussing Finances for Pet-Specific Care 337<br /><i>Brandon Hess, CVPM, CCFP</i></p> <p>5.12 Discussing Anesthetic Risk 341<br /><i>Tamara Grubb, DVM, PhD, DACVAA</i></p> <p>5.13 Improving Client Engagement Through Technology 347<br /><i>Caitlin DeWilde, BS, DVM</i></p> <p>5.14 Client Education Materials 353<br /><i>Peter Alberti, BSBA</i></p> <p>5.15 Client Appointment Scheduling 357<br /><i>Kurt A. Oster, MS, SPHR, SHRM-SCP</i></p> <p>5.16 Maintaining Client Contact Between Appointments 361<br /><i>Robert Sanchez</i></p> <p>5.17 Ensuring and Measuring Client Satisfaction 365<br /><i>Caitlin DeWilde, BS, DVM</i></p> <p>5.18 Lifetime Support – Pet Trusts and Wills 371<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p><b>Section 6 Pet-Specific Considerations </b><b>375</b></p> <p>6.1 Normal Development Stages of Dogs and Cats 377<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>6.2 How Animals Learn 383<br /><i>Alicea Howell, LVT, VTS (Behavior), KPA, CTP</i></p> <p>6.3 Managing Life Changes with Pets 387<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>6.4 Creating a Pet-Specific User’s Manual 391<br /><i>Peter Weinstein, DVM, MBA</i></p> <p>6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399<br /><i>David Haworth, DVM, PhD</i></p> <p>6.6 Fear Free^® Concepts 403<br /><i>Marty Becker, DVM</i></p> <p>6.7 Cooperative Care 409<br /><i>Alicea Howell, LVT, VTS (Behavior), KPA, CTP</i></p> <p>6.8 Managing Routine Procedures to Minimize Problems 413<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>6.9 Preventing Behavior Problems 417<br /><i>Kymberley C. McLeod, DVM</i></p> <p>6.10 Behavior Problems – Advice 421<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>6.11 Treating Animals with Behavior Problems 425<br /><i>Kymberley C. McLeod, DVM</i></p> <p>6.12 New Puppy/Kitten Considerations 429<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>6.13 Delivering Feline-Friendly Care 433<br /><i>Kim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour)</i></p> <p>6.14 Pain Prevention, Management, and Conditioning 439<br /><i>Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP</i></p> <p>6.15 Approaching Obesity on a Pet-Specific Basis 445<br /><i>Ernie Ward, DVM, CVFT (Certified Veterinary Food Therapist)</i></p> <p>6.16 Assessing Blood Pressure as an Early Indicator of Disease 455<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>6.17 Senior Care 459<br /><i>Heidi B. Lobprise, DVM, DAVDC</i></p> <p>6.18 Aging Gracefully 465<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>6.19 Problem Aging 469<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>6.20 Quality of Life and End of Life Issues 473<br /><i>Mary Craig, DVM, MBA, CHPV</i></p> <p><b>Section 7 Hospital Considerations </b><b>477</b></p> <p>7.1 Creating a Client-Centered Hospital 479<br /><i>Amanda L. Donnelly, DVM, MBA</i></p> <p>7.2 Managing the Pet-Specific Workplace 483<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>7.3 Leading the Change Towards Pet-Specific Care 489<br /><i>Randy Hall</i></p> <p>7.4 Getting Informed Consent 493<br /><i>Betsy Choder, JD, MS</i></p> <p>7.5 Connecting with Clients Through Social Media 497<br /><i>Caitlin DeWilde, BS, DVM</i></p> <p>7.6 Privacy and Confidentiality 505<br /><i>Betsy Choder, JD, MS</i></p> <p>7.7 Puppy and Kitten Classes 509<br /><i>Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)</i></p> <p>7.8 Providing Care for Those Unable or Unwilling to Pay 513<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>7.9 Using Practice Management Software to Personalize Care 517<br /><i>Peter Alberti, BSBA</i></p> <p>7.10 Analytics and Informatics 521<br /><i>Peter Alberti, BSBA</i></p> <p>7.11 Client Safety 525<br /><i>Saya Press, BVSc, MS, DACVECC</i></p> <p>7.12 Patient Safety 529<br /><i>Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN</i></p> <p>7.13 Keeping Client Information Secure 535<br /><i>Peter Alberti, BSBA</i></p> <p>7.14 Premise Disinfection 539<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p><b>Section 8 Hospital Team Considerations </b><b>543</b></p> <p>8.1 Delivering Pet-Specific Care as a Team 545<br /><i>Jason C. Nicholas, BVETMED (Hons)</i></p> <p>8.2 Developing Staff Competencies 549<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.3 The Importance of Accountability in Pet-Specific Care 555<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.4 Alignment– The Key to Implementing Pet-Specific Care 559<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.5 How Important Is Emotional Intelligence? 563<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.6 Nursing Leadership 567<br /><i>Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN</i></p> <p>8.7 Nursing Care Plans 573<br /><i>Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN</i></p> <p>8.8 Care Bundles 579<br /><i>Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN</i></p> <p>8.9 Procedure Manuals 585<br /><i>Kurt A. Oster, MS, SPHR, SHRM-SCP</i></p> <p>8.10 Patient and Procedure Logs 589<br /><i>Kurt A. Oster, MS, SPHR, SHRM-SCP</i></p> <p>8.11 Dental Charting 593<br /><i>Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM</i></p> <p>8.12 Preventing Animal-Related Injuries 599<br /><i>Betsy Choder, JD, MS</i></p> <p>8.13 Hospice and Palliative Care 603<br /><i>Mary Craig, DVM, MBA, CHPV</i></p> <p>8.14 Appropriate Handling of Medical Errors 607<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>8.15 Delivering Information to Clients 611<br /><i>Brandon Hess, CVPM, CCFP</i></p> <p>8.16 Dealing with Compassion Fatigue and Burnout 615<br /><i>JoAnna Pendergrass, DVM</i></p> <p>8.17 Dealing with Compromise Fatigue 619<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.18 Team Strategies for Atopic Dermatitis 623<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.19 Team Strategies for Periodontal Disease 631<br /><i>Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM</i></p> <p>8.20 Team Strategies for Osteoarthritis 637<br /><i>Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP</i></p> <p>8.21 Team Strategies for Pain Management 643<br /><i>Tamara Grubb, DVM, PhD, DACVAA</i></p> <p>8.22 Team Strategies for Feline Retroviral Diseases 649<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>8.23 Team Strategies for Recurrent Pyoderma 653<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.24 Team Strategies for Otitis Externa 659<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>8.25 Team Strategies for Weight Management 667<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p>8.26 Team Strategies for Glaucoma 673<br /><i>D. J. Haeussler, Jr., BS, MS, DVM, DACVO</i></p> <p>8.27 Team Strategies for Diabetes Mellitus 679<br /><i>Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)</i></p> <p>8.28 Team Strategies for Cancer 685<br /><i>Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)</i></p> <p><b>Section 9 Medical Management Considerations </b><b>691</b></p> <p>9.1 Medical Records 693<br /><i>Cindy Trice, DVM</i></p> <p>9.2 Asking Good Questions 697<br /><i>Amanda L. Donnelly, DVM, MBA</i></p> <p>9.3 Guidelines 701<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>9.4 Standards of Care 711<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>9.5 A Different Perspective on Standard of Care 715<br /><i>Gary Block, DVM, MS, DACVIM</i></p> <p>9.6 Care Pathways 719<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>9.7 Continuum of Care and Convergence Schedules 723<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>9.8 Ensuring Consistency of Care 727<br /><i>I. Craig Prior, BVSc, CVJ</i></p> <p>9.9 Continuity of Care 731<br /><i>Kurt A. Oster, MS, SPHR, SHRM-SCP</i></p> <p>9.10 Dispensing and Prescribing 735<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>9.11 Vaccination 739<br /><i>Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice)</i></p> <p>9.12 Judicious Use of Antimicrobials 745<br /><i>Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP</i></p> <p>9.13 Preanesthetic Considerations 749<br /><i>Tamara Grubb, DVM, PhD, DACVAA</i></p> <p>9.14 New Treatment Modalities 755<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>9.15 Nutritional Counseling 759<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p>9.16 The Role of Nutritional Supplements in Pet-Specific Care 763<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p>9.17 Improving Compliance and Adherence with Pet-Specific Care 767<br /><i>I. Craig Prior, BVSc, CVJ</i></p> <p><b>Section 10 Practice Management Considerations </b><b>773</b></p> <p>10.1 Strategies for Success with Pet-Specific Care 775<br /><i>Jason C. Nicholas, BVETMED (Hons)</i></p> <p>10.2 The Importance of Practice Differentiation 779<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>10.3 Pet-Specific Outreach 783<br /><i>Linda Wasche, MBA, MA</i></p> <p>10.4 Client and Patient Segmentation 787<br /><i>Linda Wasche, MBA, MA</i></p> <p>10.5 Early Detection Campaigns 793<br /><i>Linda Wasche, MBA, MA</i></p> <p>10.6 Target Marketing and Targeted Client Outreach 797<br /><i>Linda Wasche, MBA, MA</i></p> <p>10.7 Breed-Specific Marketing 801<br /><i>Peter Weinstein, DVM, MBA</i></p> <p>10.8 Using Practice Data as a Credibility-Boosting Tool 807<br /><i>Linda Wasche, MBA, MA</i></p> <p>10.9 Laboratory Considerations 811<br /><i>Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)</i></p> <p>10.10 Making Referrals Work 815<br /><i>Suzanne Russo, DVM, MS</i></p> <p>10.11 Financial Benefits of Pet-Specific Care 819<br /><i>Michael R. Dicks</i></p> <p>10.12 Dashboards and Key Performance Indicators 825<br /><i>Mark J. McGaunn, CPA/PFS, CFP^®</i></p> <p>10.13 Approach to Pricing 831<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>10.14 Providing Cost-Effective Care for Those in Need 835<br /><i>Gary Block, DVM, MS, DACVIM</i></p> <p>10.15 Putting Price into Perspective 839<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>10.16 Pet Health Insurance 843<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>10.17 Payment and Wellness Plans 849<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>10.18 Financing Veterinary Care 853<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p><b>Section 11 Appendices </b><b>857</b></p> <p>11.1 Finding More Information on Pet-Specific Care Topics 859<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>11.2 Abbreviations 863<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>11.3 Heritable Health Conditions – By Disease 869<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>11.4 Heritable Health Conditions by Breed 951<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>11.5 Life Planning by Breed 987<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>11.6 Glossary 1003<br /><i>Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS</i></p> <p>Index 1051</p>

<p><b>The editor<br /><br /></b><b>Lowell Ackerman</b>, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA. </p>

<p><b>A practical guide to identifying risks in veterinary patients and tailoring their care accordingly</b> </p> <p><br />Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. <i>Pet-Specific Care for the Veterinary Team</i> offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.  <br /><br />The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care.  This important book:  </p> <ul> <li>Offers clinical guidance for accurately assessing risks for each patient </li> <li>Shows how to tailor veterinary care to address a patient’s specific risk factors </li> <li>Emphasizes prevention, early detection, and treatment </li> <li>Improves treatment outcomes and provides solutions to keep pets healthy and well </li> </ul> <p>Written for veterinarians, technicians and nurses, managers, and customer service representatives, <i>Pet-Specific Care for the Veterinary Team</i> offers a hands-on guide to taking a veterinary practice to the next level of care.  </p>

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