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<p><i>About the Authors vii</i></p> <p><i>Abbreviations ix</i></p> <p><i>Introduction xi</i></p> <p><b>Chapter 1 Facility Management: Changing Global Viewpoints and Maturity 1</b><br /> <i>Kathy O. Roper and Lisa J. Borello</i></p> <p><b>Chapter 2 Competencies, Credentials, Education, and Training 5</b><br /> <i>Robert L. Barnes</i></p> <p><b>Chapter 3 FM Consultancy and Client–Provider Relationships 39</b><br /> <i>Kathy O. Roper</i></p> <p><b>Chapter 4 Globalization of Facility Management 53</b><br /> <i>Kathy O. Roper</i></p> <p><b>Chapter 5 Sustainability and Carbon Reporting 67</b><br /> <i>Chris Hodges</i></p> <p><b>Chapter 6 Emergency Preparedness and Business Continuity 91</b><br /> <i>Robert Friedmann and Bob Hayes</i></p> <p><b>Chapter 7 Changing Workplaces and Distributed Work 109</b><br /> <i>Kathy O. Roper</i></p> <p><b>Chapter 8 Measuring Work 123</b><br /> <i>Matthew Tucker</i></p> <p><b>Chapter 9 Industry-Specific Needs 141</b><br /> <i>Sarel Lavy and Manish Dixit</i></p> <p><b>Chapter 10 Evolution and the Future of Facility Management 167</b><br /> <i>Kathy O. Roper</i></p> <p>Index 179</p>

<b>Lisa J. Borello</b> is an Editor and Grants Manager at Auburn University with more than 13 years of experience writing and editing scholarly and non-scholarly work. She is completing her doctorate degree in Sociology of Science & Technology at Georgia Institute of Technology. <p><b>Kathy O. Roper</b> is Associate Professor and Chair Integrated Facility Management at Georgia Institute of Technology where she teaches graduate courses in facility management, project management, and corporate real estate. Following a 23-year career in corporate, government and non-for-profit facility and real estate management, she is also co-founder and co-editor of the open access <i>International Facility Management Journal.</i></p>

This up-to-date compilation of topics on the maturity and changes occurring within facility management worldwide offers insights into the growth and development of FM and its impact on today's business organisations. <p><i>International Facility Management</i> presents a comprehensive and diverse collection of topics that provides current, cutting edge research in the evolving field of FM. The editors here offer a holistic approach to both the study and the practice of facility management, incorporating the perspective of scholars and practitioners from across the globe.</p> <p>Topics covered deal with the changes occurring in the field today and include key research areas for both academics and practitioners. The focus is on actual practice of FM organizations – rather than on what FM should be - and the authors examine the latest techniques, models and case studies to provide a unique exploration of the new global world of facility management.</p> <p>Chapters here cover the changing spectrum of topics including sustainability and energy conservation, and workplace transitions for greater collaboration. The international scope and emphasis on maturity and professionalism of the field further sets this book apart from its competitors.</p> <p><b>Other books of interest</b><br /> Shah: <i>Sustainable Refurbishment</i><br /> Finch: <i>Facilities Change Management</i><br /> Wilkinson, et al.: <i>Sustainable Building Adaption</i></p>

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