<p>About the Authors ix</p> <p>Acknowledgments xi</p> <p>Foreword 1</p> <p>Chapter 1 Mike Abrashoff 5<br /> <i>Former Comander, USS Benfold (Retired U.S. Navy)</i></p> <p>Chapter 2 Jan Fields 23<br /> <i>Executive Vice President and Chief Operating Officer, McDonald’s Corporation</i></p> <p>Chapter 3 Dr. Victor Fung 35<br /> <i>Group Chairman of the Li & Fung Group of Companies</i></p> <p>Chapter 4 Anne Ruddy 45<br /> <i>Executive Director, WorldatWork</i></p> <p>Chapter 5 Dr. Richard Boyatzis 59<br /> <i>Professor, Weatherhead School of Management, Case Western Reserve University</i></p> <p>Chapter 6 Robert Joy 71<br /> <i>Former Senior Vice President, Human Resources, Colgate-Palmolive Professor, Executive Masters in Human Resource Leadership Program, Rutgers University</i></p> <p>Chapter 7 Joel I. Klein 83<br /> <i>Chancellor of the New York City Department of Education</i></p> <p>Chapter 8 John Tyson 107<br /> <i>Chairman, Tyson Foods</i></p> <p>Chapter 9 Tom Kelley 121<br /> <i>Chief Executive Officer, IDEO</i></p> <p>Chapter 10 Simon F. Cooper 139<br /> <i>President, Chief Operating Officer, The Ritz-Carlton Hotel Company, LLC</i></p> <p>Chapter 11 Henri A. Termeer 157<br /> <i>Chairman, President, and CEO of Genzyme Corp</i></p> <p>Chapter 12 Gordon Bethune 179<br /> <i>Former Chairman and CEO, Continental Airlines</i></p> <p>Chapter 13 Linda A. Hill 191<br /> <i>Wallace Brett Donham Professor of Business Administration, Harvard Business School</i></p> <p>Chapter 14 Billy Beane 199<br /> <i>Vice President and General Manager, Oakland Athletics Baseball Team</i></p> <p>Chapter 15 Micky Arison 207<br /> <i>Chairman, CEO, Carnival Corporation</i></p> <p>Chapter 16 Linda Smith 213<br /> <i>Founder, President and Chief Executive Officer, Four-D College</i></p> <p>Chapter 17 Ilene H. Lang 223<br /> <i>President and CEO, Catalyst</i></p> <p>Chapter 18 Ron Sargent 235<br /> <i>CEO of Staples, Inc.</i></p> <p>Chapter 19 Jerry (Yoram) Wind 253<br /> <i>The Lauder Professor, The Wharton School Founder, Wharton School Publishing</i></p> <p>Chapter 20 Howard Behar 265<br /><i>Former President, Starbucks North America Former President, Starbucks International Member, Starbucks Board of Directors</i></p>